Senior Director, Customer Experience & Safety Operations

$21.00/hour – Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!). Step into a role where you are the face of first‑class service. As an Avis First Customer Experience Specialist, you’ll deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you’ll ensure every detail is flawless, every interaction is warm, and every customer feels valued. What You’ll Do Act as the front‑line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection. Deliver a best‑in‑class experience for customers, ensuring a welcoming, professional, and personalized interaction. Provide a premium customer experience by delivering vehicles directly to customers. Collaborate with team members and management to coordinate timely vehicle delivery and collection. Communicate proactively with premium‑level customers via phone, text, email, and app to confirm logistics, special requests, and meeting locations. Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle. Perks You’ll Get Bi‑weekly wage (weekly wage in New York and Puerto Rico). On‑the‑job training. Paid time off. Medical, Dental and Other Insurance. Flexible spending account opportunity to contribute up to $270 as a tax‑free benefit for public transportation or parking expenses. Retirement benefits (401k). Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars. What We’re Looking For Minimum 1 year experience in a customer service role, preferably hospitality or car rental. Professional, friendly demeanor with a focus on customer satisfaction. Strong verbal and written communication skills. Technologically proficient and comfortable using various mobile devices. Valid Driver’s License. Must be 18 years of age and legally authorized to work in the United States. Ability to work in a fast‑paced environment with strong multitasking and organizational skills. Flexibility to work various hours not limited to evenings, weekends, and holidays. Willingness to work outdoors in all weather conditions. On‑site requirement: position requires regular, on‑site presence and cannot be performed remotely. Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/lisn and type. Who We Are Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer‑focused solutions. We believe great service starts with people who care. Our culture is performance‑driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Equal Opportunity Statement © Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. About Avis Budget Group Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. #J-18808-Ljbffr Suno