Guest Relations Manager, Hope Lodge

Compensation & Schedule Salary: $52,700 per year plus a full benefits package. Schedule: 7:30am – 4:00pm, Tuesday through Saturday. Job Overview The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency. ESSENTIAL FUNCTIONS Lead concierge/front desk team to ensure smooth check‑in/out and excellent guest service (30%) Manage guest referrals, screening, and room allocation to maximize occupancy (25%) Supervise front desk operations including phone inquiries and guest requests (15%) Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams (10%) Track and analyze occupancy data to inform decisions and improve operations (10%) Resolve guest concerns and implement service recovery solutions (10%) EXPERIENCE / QUALIFICATIONS Minimum degree required: High School Diploma or Equivalent Preferred degree: Bachelor’s Degree Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1–2 years in a supervisory or managerial role Valid driver’s license with a clean driving record KNOWLEDGE, SKILLS, AND ABILITY Strong leadership and team management skills Knowledge of hotel management systems and reservation software Ability to analyze data and adjust processes to improve occupancy Strong interpersonal and customer service skills Capacity to work in a fast‑paced, guest‑facing environment TRAVEL REQUIREMENTS Travel required for initial training upon hire, otherwise minimal travel required. PHYSICAL REQUIREMENTS Extended periods of standing or walking, especially during peak check‑in/check‑out times or when assisting guests throughout the facility. Ability to lift or carry items such as luggage or supplies for guests, particularly during room turnarounds or when assisting with guest needs. Manual tasks such as arranging guest amenities or organizing front desk materials may be required, requiring manual dexterity and physical coordination. In emergencies or crises, ability to respond quickly and assist guests in evacuating the facility or accessing emergency services, potentially involving physical exertion and mobility. Conducting room inspections to ensure cleanliness, safety, and readiness for guest occupancy may involve walking throughout the facility and performing physical tasks such as checking bedding, supplies, and amenities. BENEFITS ACS provides staff a generous paid time‑off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at jobs.cancer.org/benefits . EEO STATEMENT We are a proud equal‑opportunity employer. #J-18808-Ljbffr American Cancer Society, Inc.