Mission Success Manager, Federal

Join Axon and be a Force for Good.At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Your ImpactAxon’s federal market team seeks a customer-obsessed Mission Success Manager who consistently overdelivers. Our federal public safety customers operate in high-stakes environments with challenging missions, and they need a trusted partner who can turn complex problems into meaningful outcomes.As a Mission Success Manager, you will be that partner. You will own a portfolio of Axon’s most important federal customers, develop a deep understanding of each customer’s mission, and take accountability for their success. You will bring together the best of Axon to solve hard problems, ensure our technology delivers real operational value, and build partnerships that make Axon indispensable to the missions you support.What You’ll DoLocation: Boston, NYC or Washington DC Area preferredReports to: Director, Customer SolutionsDirect Reports: 0Travel expectation is 50%You own mission success. You are accountable for your customers’ success with Axon—from delivering their programs effectively to driving adoption, value realization, and continuous improvement. You connect what Axon delivers to the outcomes your customers need to achieve.You are the customer’s trusted partner. Build strong relationships with stakeholders from day-to-day operators to senior executives. Earn their trust by being responsive, candid, and reliable, and become the person they turn to when they have a challenge, an idea, or need help navigating Axon.You make complex programs run effectively. Manage scope, schedule, cost, dependencies, and risk across your portfolio. Bring clarity to ambiguity, proactively remove obstacles, and ensure commitments turn into outcomes.You orchestrate Axon around the customer. Work across Sales, Deployment, Technical Support, Product, Engineering, and other teams to deliver what the customer needs. You know who to engage, when to engage them, and how to drive alignment across organizational boundaries.The misses keep you up at night. Anticipate problems before they become escalations and take ownership when things go wrong. Identify recurring pain points and emerging customer needs, drive them toward resolution, and ensure lessons learned turn into action.You know how your decisions impact the business. Understand how decisions around product scope, services, costing, scheduling, and contract structure affect both customer outcomes and company performance. Identify opportunities where Axon can solve additional customer needs and partner with Sales to grow and scale the relationship.You have a low ego, high impact attitude. You set a high bar for yourself, bring recommendations instead of just problems, and do whatever is needed to drive the right outcome. You are excited by being an individual contributor because it gives you the opportunity to solve hard problems and make a measurable impact.What You Bring5+ years supporting complex federal customers or programs – Experience in federal program management, customer success, professional services, consulting, or a similar customer-facing role is strongly preferred.Deep customer and mission orientation – You seek to understand what the customer is trying to accomplish, why it matters, and what success looks like.Strong program management skills – You can manage complex scope, schedules, dependencies, risks, stakeholders, and commitments across multiple workstreams.Brings clarity to complex challenges – You can navigate open-ended problems, competing priorities, and unstructured environments and turn them into a clear path forward.Exceptional cross-functional leadership and communication – You can influence without authority, align teams around a common objective, and communicate credibly with federal executives, operators, and internal stakeholders.Understanding of federal contracting and business fundamentals – You understand how federal procurement, contractual commitments, program decisions, revenue, and margin intersect.Willingness to travel 50%+ – Frequent travel is necessary to build customer relationships, support critical engagements, and understand customer operations firsthand.Benefits that Benefit YouCompetitive salary and 401K with employer matchDiscretionary paid time offRobust parental leave policyAn award-winning office/working environmentRide along with real police officers in real life situations, see them use technology, get inspiredAnd more...Benefits listed herein may vary depending on the nature of your employment and the location where you work.Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit .Base Pay Range$105,480—$168,768 USDDon’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.Some roles may also require legal eligibility to work in a firearms environment.We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at View email address on click.appcast.io or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email View email address on click.appcast.io. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at . If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to View email address on click.appcast.io.