Technical Support Engineer

Network Support EngineerAt Coram AI, we're reimagining video security for the modern world. Our cloud-native platform uses computer vision and AI to help businesses stay safe, make smarter decisions, and move faster; from real-time alerts to seamless clip sharing and multi-site visibility.You'll be joining a small, fast-moving team that values clarity, craftsmanship, and impact. Every person here has a voice, ships meaningful work, and helps shape how AI can make the world safer and more connected.The role: As a Network Support Engineer, you will be on the front line, triaging customer tickets (via Intercom or email). You'll be responsible for the initial debugging of issues, resolving most on your own and escalating to the engineering team when needed. You'll contribute to our support automation system. You'll manage multiple customers simultaneously, often across several days, so strong organization and attention to detail are critical to ensure nothing slips through the cracks.Responsibilities:Troubleshoot customer issues across networking, devices, and backend servicesSupport customer setup, onboarding, and configuration to ensure systems are working correctly.Diagnose and resolve networking and system connectivity issues, primarily related to devices and Linux-based systems.Manage multiple customer issues at once, maintaining strong organization and follow-through.Collaborate with internal teams to share insights and improve support processes.Contribute to our support automation AI system to improve support efficiency.Qualifications:Hands-on networking troubleshooting experience in real production environments (IP addressing, DHCP, routing, DNS, ARP, NAT, firewalls)Strong networking fundamentals with a clear understanding of packet flow (L1–L3) and common failure pointsLinux experience with comfort using the command line, logs, and system/network diagnosticsClear, structured communication with the ability to explain technical concepts to both technical and non-technical audiencesStrong problem-solving skills in fast-moving situationsBachelor's degree in Computer Science, Networking, Cybersecurity, IT, or related fieldAbility to work onsite for hands-on collaboration and troubleshootingNice to have:Basic scripting experience (Bash, Python) for automationFamiliarity with APIs and reading API documentationCustomer-facing technical experience (Support, Solutions, Field Engineering)Exposure to security systems, cameras, NVRs, or hardware-integrated softwareBackground in cybersecurity or network security conceptsWhat we offer:Competitive compensation package100% Employer-paid medical, dental, vision, and base life insurancePaid time off and 9 paid holidays401(k) (Traditional and Roth options)Equity in a rapidly growing companyRegular team socials, dinners, and off-sitesThe latest Apple tech and unlimited tools to help you build your best workWe're on a mission to transform a $50B+ legacy industry by bringing the power of cutting-edge multimodal LLMs and computer vision to real-world security and operations. From firearm detection to intelligent access control, our AI-native platform turns every camera and sensor into a smart system that enhances safety, efficiency, and awareness.Founded by Ashesh Jain (ex-Lyft Level 5, PhD Cornell) and Peter Ondruska (ex-Lyft, PhD Oxford), Coram AI is backed by Battery Ventures, Mosaic, and 8VC, have raised over $30M, and were named to the CB Insights AI 100 as one of the most promising AI companies in the world. If you're excited to work on mission-critical AI that makes an impact in the real world, we'd love to meet you.