Account Manager

At MacDonald-Miller Facility Solutions (“MacMiller”) we  make buildings work better . As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1,600 employees across 14 offices, there is a breadth and variety of work to keep you engaged and inspired. 

We enjoy a well-respected history of exceeding our customers’ expectations and  executing with distinction . Our clients trust their toughest projects with our integrated teams, including: 

• New construction – Engineering, fabrication and install of mechanical systems for new projects following lean construction practices 
• Special projects – Retrofits and mechanical repairs for existing buildings for new efficiencies 
• Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response 
• Building performance – Control systems, fault detection, energy services and remote monitoring
• Performance Contracting -- Sustainable Solutions: Acting as the Prime Contractor, we deliver design-build energy-efficient solutions in the built environment for private and public sector clients

People love to work at MacDonald-Miller, and it’s because we all share the same  Core Culture Values:

• Collaboration – Diverse players, one team, a common vision.  Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
• Safety Everyone deserves a safe workplace.  Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.
• Community We are proud to be part of MacDonald-Miller.  We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• Innovation We are committed to continuous,  creative problem solving .  Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun!– Take the work seriously, but never taking ourselves too seriously.  It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Account Manager: This is where you come in. 

We’re looking for an Account Manager to meet with identified Healthcare customers on an assigned cadence to review, enhance and/or identify opportunities. You will act as a point of contact with existing customers to answer queries, increase client satisfaction and address clients’ needs while providing education on the services we offer. 

In return for achieving aggressive goals, you’ll get rewarded with more to own, a ton of growth opportunities, and more freedom than you’ve probably ever had.

  Top deliverables in the first year to be a hero:  

• Consult with customers to develop goals and success criteria and a strategy to convey value that leads to sales renewals and upselling opportunities 
• Communicate and identify all the services MacDonald-Miller has to offer at an established building to facility manages, property managers, building owner and business owners 
• Collaborate with sales team to identify and grow opportunities within a building or account 
• Ensure CRM is updated and that you provide timely and successful delivery of solutions according to customer needs and objectives 

The Account Manager role reports to Breanna Langston – Senior Project Executive on a collaborative team working on a variety of projects and initiatives to support our growing business. This highly visible role interacts with all levels and functions within the organization. 

Your Background: What kind of person will thrive in this role? 

You should have… 

• A track record of understanding of Mechanical Systems and how they operate 
• Expertise leveraging a deep understanding of HVAC and plumbing systems in medical and critical environments to explain services to existing clients 
• College degree and/or 5+ years of relevant work experience – Past Mechanical experience is a plus 
• Solid understanding of customer relationship management software and MS Office & Excel 

  And everyone you work with should describe you as… 

• Highly collaborative with strong communication skills 
• Passionate with a can-do attitude 
• Self-Motivated with tons of initiative 
• A top tier problem solver 

  And you should be motivated by… 

• Being a key source of knowledge and an integral part of the continued service with our existing client base. 
• Empowering yourself to learn how to do something. If you need a ton of handholding or a micro-manager boss, this is not the place for you 
• Working in a lean, results-oriented environment, where you’ll be expected to do more, take on more, and achieve more every year 
• Having fun in an environment high on transparency, open to innovative new approaches with a supportive family feel 

Compensation: Base rate of $75,000-$90,000 , plus commissions and vehicle compensation. Eligible for ramp up and bonus.  

MacDonald-Miller Facility Solutions presently provides employee coverage for:  

• Medical, dental, vision for employees (coverage available for dependents for shared premium). 
• 401k retirement plan including Company matching. 
• Vacation and Sick Compensation (PTO), and Holiday Pay! 
• Disability income protection including short term and long-term disability. 
• Employee and dependent life insurance. 
• Wellness Program. 
• Employee Assistance Program. 

Where you will work  

Our Tacoma office (2801 Pacific Avenue / Tacoma, WA 98402) conveniently located off I-5 / I-705, right in the heart of the Brewery District. Pacific avenue is home to many of Tacoma’s most established restaurants, as well as an exciting variety of shops and new and exciting eateries.

Interested in learning more?   

If you’re ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team! 

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.