Staff Software Engineer - Virtual Expert Platform

Role Description

The Virtual Expert Platform (VEP) team sits at the center of how Intuit connects customers to trusted guidance through Human Intelligence (HI), AI-powered experiences, and deeply integrated AI + HI workflows. VEP powers a multi-billion-dollar Services business, enhances Customer Success, and enables Sales and Growth motions by connecting prospects and customers to the right expertise at the right time.

We are seeking a Staff Software Developer with a strong passion for building successful applications, services, and APIs that deliver big value to customers. You are comfortable in dealing with ambiguity and changes, love to take initiative, and have a bias towards action. You are not afraid to tackle difficult problems and dive into new technologies. You are highly motivated and a creative problem solver with a passion for innovation.

• Drive significant technology initiatives end-to-end and across multiple layers of architecture.
• Architect and develop scalable applications or systems.
• Drive the design and implementation of durable software solutions to solve critical customer problems that are scalable, secure, easy to maintain, and interact with numerous other systems.
• Provide recommendations and best practices for application development, platform development, and developer tools.
• Actively stay abreast of industry best practices, share learnings, and experiment and apply cutting-edge technologies.
• Provide/inspire innovations that fuel the growth of Intuit as a whole and generate creative ideas for emerging business needs.
• Work with global, cross-functional teams across time zones.
• Communicate clearly, succinctly, and persuasively to all levels of employees, customers, and management (including executives).
• Proactively identify opportunities to enhance software applications with AI technology.
• Coach and mentor junior engineers on best practices of software engineering, leveraging AI to enhance applications, and building their technical expertise to ensure efficient and effective outcomes.

Qualifications

• BS/MS in Computer Science or related area or equivalent experience.
• 7+ years of total experience delivering enterprise-class applications.
• Solid foundation in writing scalable application code following best practices of accessibility, internationalization, and instrumentation.
• Solid knowledge of algorithms and design patterns.
• Proficiency in mid-tier languages like Java.
• Experience with test automation: TDD, unit/integration/functional testing.
• Experience with Relational Database Design and Implementation.
• Understanding of and an interest in building CI/CD pipelines.
• Practical experience in developing applications using microservices, container technologies, container management systems such as Kubernetes, Mesos, etc.
• Strong experience with Databases design (SQL, NoSQL) and analytics.
• Experience building and deploying applications and services into cloud environments.
• Excellent communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences.
• Skilled in evaluating and monitoring the performance of AI technology in production and making necessary adjustments to ensure optimal application performance.
• Possesses an in-depth understanding of AI integration and can lead the integration process effectively, while coaching junior engineers on how to leverage AI.
• Ability to work collaboratively with cross-functional teams, including data scientists, product managers, and software engineers.

Benefits

• Competitive compensation package with a strong pay for performance rewards approach.
• May be eligible for a cash bonus, equity rewards, and benefits, in accordance with applicable plans and programs.
• Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.
• Regular comparisons across categories of ethnicity and gender to drive ongoing fair pay for employees.