Merchandise Operations Manager

Merchandise Operations Manager The Merchandise Operations Manager will oversee the day-to-day merchandising, product management, and operational execution of the organization's online store. Reporting to the Director of eCommerce, this role will own product assortment, seasonal planning, pricing recommendations, product launches, and merchandise vendor relationships. The ideal candidate will bring hands-on eCommerce and merchandising experience and be able to step in with minimal ramp-up. This person should be comfortable using data and retail KPIs to make decisions, identify opportunities, and help drive continued growth of the online business. Key responsibilities include: Manage daily operations of all eCommerce storefronts. Maintain site merchandising, navigation, collections, promotions, and featured products. Ensure product information, pricing, imagery, inventory visibility, and content remain accurate. Monitor site performance and recommend improvements to conversion, average order value, and customer experience. Coordinate website updates with Technology and Marketing teams. Develop seasonal merchandising plans and promotional calendars. Analyze product performance and customer trends to optimize assortment. Identify new product opportunities aligned with organizational initiatives and events. Manage the product lifecycle from introduction and launch through refresh and retirement. Recommend product- and category-level pricing and margin improvements. Lead end-to-end execution of new product launches. Manage product setup, copy, imagery, pricing, and category placement. Coordinate inventory readiness and marketing support. Conduct quality assurance and ensure launch timelines are met. Serve as the primary relationship owner for merchandise sourcing and production vendors. Coordinate product sourcing and new product development. Manage competitive quotes and sample approvals. Monitor vendor performance, product quality, and production timelines. Resolve vendor issues and assist with invoice review and approval. Define and report key KPIs related to merchandising and assortment performance. Analyze retail KPIs and product performance to identify opportunities for growth. Provide data-driven recommendations to the Director of eCommerce. Candidate profile includes: 5–8+ years of hands-on experience in eCommerce, merchandising, retail operations, or product management. Experience managing an online retail business, preferably in an inventory-driven environment. Able to work independently with minimal ramp-up. Strong eCommerce platform experience. Strong merchandising and product management skills. Vendor management experience. Experience tracking and analyzing retail KPIs. Experience with Shopify, Magento, BigCommerce, or similar platforms. Google Analytics or equivalent experience preferred. Bachelor's degree or equivalent experience. Addison Group