Health Coach Care Coordinator Team Lead

Health Coach Care Coordinator Team Lead

Prescribe FIT LLC

(Columbus, OH)

Engaging with our clients' life story begins with their healthcare provider.

Prescribe FIT virtually connects orthopedic physician's patients with Prescribe FIT Care Coordinators (CCs) to decrease weight, reduce pain, and improve mobility through simple changes to nutrition, physical activity, and lifestyle. Our innovative mobile app delivers end-to-end solutions including remote patient monitoring (RPM), remote therapeutic monitoring (RTM), and on-demand coaches to provide more comprehensive and consistent musculoskeletal (MSK) care focused on root cause medicine and whole person health.

Role Description:

We are seeking to fill the role of a Health Coach Care Coordinator Team Lead. The role will support and engage with patients to help them achieve an optimal level of health and maintain wellness in light of new or existing chronic conditions. The ideal candidate will provide thorough education about the patient's disease process, self-management strategies, lifestyle changes, diet and exercise, and work with the patient to overcome roadblocks. All activities are completed with the patient virtually via our software.

Candidates with an upbeat, positive, and hardworking personality will fit with our culture. The desire to help patients succeed with their goals and show empathy throughout the healthcare journey with patients is vital to this role. Must have a strong ability to solve problems. Managing patients is approximately 40% of the job.

The role will primarily involve managing and overseeing the success of an assigned Care Coordinator team (6-8 CCs). Managing and overseeing the assigned CC Team is approximately 60% of the job. The CC Team Lead will ensure all new Care Coordinators are properly trained and understand their role and the goals of Prescribe FIT. The role requires great communication skills and the capability to lead a team effectively. The CC Team is expected to manage and assist their assigned CC Team to progress from CC level 1 to CC level 2 to CC level 3 and in some cases assist a CC with being promoted to a CC Team Lead.

Managing a team of Care Coordinators requires the ability to provide honest and accurate feedback and positive direction. The CC Team Lead must be responsive to the needs of the Care Coordinators and their patients.

What You Will Do:

General:

Charting and documenting patient interventions, provider interactions, and general clinical notes.

Being responsive to patient communications digital, phone, voice, video, and text.

Provide thorough and personalized patient support

Be a team player and seek information when necessary

Be open to improvement and direction

Actively participate in CC Team leadership meetings

Assess patient compliance with weigh ins each day

Maintain patient load of 30 patients

Address concerns from Care Coordinator and patients and if needed escalate to RN Supervisor

Relay any tech issues to software development team

Monitor educational pathway completion

Monitor notes and nutritional tracking for patients

Monitor care plans and ensure care plans are up to date

Assess patients that need to have care plans ended (non-compliance to both weight and health coaching calls)

Other responsibilities and duties as needed

Lifestyle Coaching:

Help patients make small incremental changes to their lifestyle to decrease weight, reduce pain and increase mobility

Educate patients on physical activity, nutrition and other lifestyle choices leading to better lifestyle management

Direct patients to relevant resources available

Comfortable engaging with patients on a routine basis via virtual or telephonic methods

Ability to facilitate difficult conversations

Addresses concerns and answers questions sufficiently

Identifies important discussion points based on a patient's medical history

Use Motivational Interviewing (MI) to address issues

Leadership:

Complete required workflow assessments and phone audits on each assigned Care Coordinator each month

Manage and approve your assigned teams' timecards daily

Promote core values and drive meaningful results amongst your team

Manage PTO/Flex Time Requests within your assigned team and manage CC call-offs appropriately

Consistent support, guidance (feedback), monitoring performance/metrics and addressing concerns to assigned Care Coordinators

Care Coordinator feedback should include things the CC is doing well AND areas to improve

Assist with PTO coverage as needed

Monitor team's performance and follow Corrective Action/PIP process when applicable

Communicate company updates to your team in a timely manner

Motivate associates, foster a positive work environment, and provide weekly recognition

Address CC concerns and resolve conflicts professionally and in a timely manner

Address patient concerns and resolve conflicts professionally and in a timely manner

Complete and deliver 90-day reviews and yearly performance reviews for your assigned team

Strong Knowledge in Technology (Required)

Must live a fit lifestyle yourself.

Employment Details:

Monday through Friday 8:00am to 4:30pm

Ability and willingness to take On Call as rotation needs

Responsiveness to calls outside of set hours as needed

Full time in Office

Job Type: Full-time

Requirements:

Qualifications:

LPN Supervisor experience (Required)

Associates of Nursing (Required)

Health Coaching/Consultation experience preferred.

Health Coaching certification strongly preferred, or desire to obtain one upon employment. (Company Paid) (Required)