Case Manager

Benefits:

401(k)

Health insurance

Paid time off

About the Role:

S.M.I.L.E. INC in Milwaukee, WI is looking for a compassionate and driven Case Manager to join our dedicated team. This is an exciting opportunity to make a meaningful difference in the lives of individuals and families in our community. If you're passionate about advocacy and client-centered care, we want to hear from you!

Responsibilities:

Assess client needs and develop individualized service plans to support their goals

Coordinate and connect clients with community resources, social services, and support programs

Monitor client progress and adjust care plans as needed through regular follow-ups

Maintain accurate and up-to-date case documentation and client records

Collaborate with internal team members, external agencies, and service providers

Advocate on behalf of clients to ensure access to appropriate services and support

Conduct intake assessments and crisis intervention when necessary

Requirements:

Bachelor's degree in Social Work, Human Services, Psychology, or a related field

Prior experience in case management, social services, or a related role preferred

Strong knowledge of community resources and social service systems in the Milwaukee area

Excellent communication, organizational, and problem-solving skills

Ability to manage a caseload effectively while maintaining attention to detail

Empathetic, culturally competent, and client-focused approach to care

Proficiency in case management software and Microsoft Office Suite

About Us:

S.M.I.L.E. INC is a trusted community-focused organization based in Milwaukee, WI, committed to empowering individuals and families through comprehensive support services. Our clients rely on us for compassionate, high-quality care that helps them thrive. Our team is driven by a shared mission and a culture that values collaboration, growth, and making a lasting impact.