Veterinary Receptionist

VCA Northwest Veterinary Specialists (NWVS) is seeking an experienced Client Service Representative to join our team! Compensation : $ 21/ hr, Starting range is determined by skill set and years of experience in the field. Job Summary We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team. As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks. Schedule : Full-time, including some weekends and holidays. Key Responsibilities Provide exceptional customer service in person, over the phone, and via email. Schedule appointments, manage patient check‑ins/check‑outs, and process payments. Educate clients on hospital services, wellness plans, and pet care. Maintain accurate patient records and handle administrative tasks efficiently. Assist in handling client concerns with professionalism and empathy. Work collaboratively with veterinary teams to ensure smooth hospital operations. Qualifications & Skills Previous experience in a customer service or veterinary setting preferred. Strong communication and interpersonal skills. Ability to multitask in a fast‑paced environment. Proficiency with computer systems and scheduling software. Passion for animals and a commitment to client education. Requirements Excellent oral and written communication skills. Must be able to lift up to 40 lbs. and be exposed to hazards such as allergies, contagious diseases, noises, odors, bites, scratches and animal waste. Ability to sit at a work station for long periods of time. Benefits Access to the people and financial resources of a large veterinary community. Leadership opportunities. Career development programs. Opportunities to give back through strong Shelter partnerships and VCA Charities. Tuition support and sponsorships. Vet Tech license reimbursement. Free mental wellness subscriptions. Referral bonuses. Competitive wage. Medical, dental & vision insurance. Life, long and short term disability insurance included. Paid parental leave. Paid vacation and sick time. 401(k) with corporate match. If you are interested in providing compassionate veterinary care with an easy‑to‑love team, apply today! We look forward to speaking with you. We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr