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Veterinary Client Service Representative

$19 - $24 per hour

Thrive Pet Healthcare

Veterinary Client Service Representative – Full-time: Sunday–Tuesday 3:30 PM–6 AM • Lynnwood, WA The Veterinary Specialty Center of Seattle, a Thrive Pet Healthcare Partner, is a 24‑hour Emergency and Critical Care and Specialty hospital that provides collaborative care across Emergency & Critical Care, Neurology, Surgery, Internal Medicine, Cardiology, Oncology, and Radiology. Job Responsibilities Answer the phone, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check out patients, process payments, and manage financial information. Communicate information between clients and staff and ensure a warm, welcoming impression while handling multiple tasks with interruptions. Exemplify the quality of care provided and communicate this to clients, explaining services and recommendations. Show empathy, remain compassionate and well‑mannered, and stay calm in emergency situations. Experience & Skills Required Excellent communication skills. Ability to work well on a team as well as independently. Impeccable customer service skills. Multitasking abilities. Positive attitude. Typing speed 60–80 wpm. Experience in a veterinary clinic preferred. Benefits – Our Care in Action Competitive compensation: $19–$24 /hr, with review based on performance and growth. Paid time off, including 8 weeks of full‑pay parental leave, bereavement, and time off for new pet adoption. Top‑quality medical, dental, and vision insurance plus health savings account and flexible spending account. Pet perks: free exams, discounts at all Thrive locations. Supplemented backup and ongoing care support for children, adults, and pets. Mental health benefits including coaching and therapy sessions. 401(k) program. Continuing education and development support through a library of free CE courses and 3 days PTO to complete. Scholarship opportunities. Compensation negotiable based on credentials and experience, with an hourly pay rate starting at $19–$24 per hour. #J-18808-Ljbffr Thrive Pet Healthcare

Vacancy posted 5 days ago
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