In Room Dining Captain

In-Room Dining Captain

The In-Room Dining Captain is a senior member of the In-Room Dining team who oversees daily operations, ensures flawless execution of luxury service standards, and supports the F&B Manager in delivering pristine dining experiences directly to guest rooms and suites. The Captain leads by example, providing guidance, training, and coordination to the team while personally delivering service with precision, grace, and anticipatory hospitality. This role is crucial in maintaining company service standards, guest satisfaction, and operational excellence.

• Oversee and lead the In-Room Dining team during assigned shifts, ensuring all service steps meet luxury and fine-dining standards.
• Coordinate with the kitchen and service teams to ensure timely, accurate, and beautifully presented orders.
• Personally oversee VIPs, and special-request deliveries, ensuring a personalized and elevated experience.
• Assist in taking guest orders and managing communication with culinary staff to ensure seamless service flow.
• Conduct quality checks on all outgoing orders for temperature, presentation, and completeness.
• Support servers in room setup, table presentation, service execution, and tray/cart retrieval.
• Maintain cleanliness, organization, and operational readiness of IRD pantries, service stations, and equipment.
• Address guest concerns immediately and with professionalism, escalating when necessary.
• Review daily reports and ensure amenity deliveries are executed accurately and on time.
• Answer IRD phone lines using professional luxury phone etiquette; take orders with attention to dietary preferences, modifications, and allergies.
• Deliver all in-room dining orders with impeccable timing, polished presentation, and luxury-level service etiquette.
• Practice discreet and anticipatory service, including offering additional amenities, adjusting table setup, and ensuring guest comfort.
• Retrieve tables/trays in a timely, non-intrusive manner and maintain hallways free of serviceware.
• Uphold company service standards in all interactions.
• Perform other duties as requested by management.

Education & Experience:

• High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
• Previous supervisory responsibility preferred.

Physical requirements:

• Flexible and long hours sometimes required
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions