Captain

Captain

The Captain leads a designated dining room section and delivers refined, personalized service in a formal, team-based restaurant environment. As the primary point of contact for guests, the Captain directs assigned Back Servers and Food Runners, coordinates the pace and sequence of service, and ensures each table receives seamless hospitality consistent with The Knox standards.

• Lead service for an assigned section, serving as the primary guest contact from greeting through farewell
• Introduce menus and guide guests confidently through food, wine, cocktail, and special selections
• Take accurate orders, confirm preferences and allergies, and enter details promptly in the POS system
• Direct assigned Back Servers and Food Runners, delegating tasks and setting priorities throughout service
• Coordinate with the kitchen, bar, and runners to manage course timing, table readiness, and presentation
• Oversee formal table service, including proper sequence, synchronized delivery, clearing, and resetting
• Anticipate guest needs and discreetly tailor the pace and style of service to each table
• Address guest concerns promptly and professionally, involving management when appropriate
• Present accurate checks, process payments, and ensure a polished conclusion to the experience
• Maintain detailed knowledge of menus, ingredients, allergens, preparation, and beverage pairings
• Ensure section readiness, table presentation, and service stations meet luxury dining standards
• Uphold food safety, sanitation, responsible alcohol service, and all property service procedures
• Coach and communicate with Back Servers and Food Runners during service to maintain consistency