General Manager

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts

General Manager – K-Sports Complex (Manassas, VA)

Job Summary

K-Sports Complex is seeking a hands-on General Manager to lead daily operations, staff performance, customer experience, and revenue growth. This role is responsible for building a strong team culture, maintaining high operating standards, and expanding business through programming, partnerships, rentals, events, and community.

The General Manager will report directly to the President and serve as the top on-site leader for the facility. The ideal candidate is someone who can manage the day-to-day business effectively while also helping grow participation, strengthen programming, and create new revenue opportunities with outside organizations and customers.

Culture at K-Sports

K-Sports is a team-first, high-energy environment where leaders are expected to be visible, engaged, and accountable. The culture values professionalism, responsiveness, strong communication, and a willingness to step in wherever needed to support staff, serve customers, and keep the facility operating at a high level.

This is a strong fit for someone who enjoys leading people, building structure, improving performance, and creating a positive experience for athletes, families, and community partners. Team members who do well at K-Sports are proactive, dependable, service-minded, and committed to continuous improvement.

Key Responsibilities

Leadership and Operations

• Lead all day-to-day facility operations, including staffing, scheduling, service standards, cleanliness, maintenance, and overall customer experience.
• Establish and maintain clear procedures, policies, and standards to support efficient and consistent operations.
• Track facility goals and key performance metrics and provide regular updates to the President.
• Ensure the facility operates in a professional, safe, organized, and cost-effective manner.

Revenue Growth and Business Development

• Help drive revenue through programs, leagues, camps, clinics, rentals, events, memberships, and strategic partnerships.
• Build relationships with schools, teams, clubs, trainers, event operators, and community organizations.
• Identify opportunities to expand programming, increase participation, and generate new business from outside customers and organizations.
• Support sales, marketing, and promotional efforts that strengthen awareness and increase repeat business.

Staff Leadership

• Hire, train, supervise, and develop managers, program leaders, front desk staff, facility staff, concessions staff, and approved subcontractors.
• Maintain staff schedules, training materials, operational manuals, and role expectations.
• Hold employees accountable to policies, performance standards, and customer service expectations while supporting professional growth.
• Foster a culture where staff understand their role in the success of the facility and contribute to team goals.

Programming and Department Oversight

• Oversee program and sports leaders to ensure each area is meeting participation, service, and performance goals.
• Review programming performance and work with staff to improve scheduling, execution, and customer experience.
• Ensure programs and services align with the facility’s overall business goals and community demand.

Facility and Administration

• Maintain the appearance and functionality of the facility inside and out.
• Oversee minor repairs, vendor services, contracted work, and other operational needs.
• Manage administrative procedures, internal signage, and facility systems.
• Work with accounting and leadership to monitor financial performance, control expenses, and support profitability.

Qualifications

• 3+ years of leadership or management experience in sports, recreation, fitness, hospitality, facility operations, or a related customer‑facing environment.
• Experience leading teams, managing operations, and driving accountability in a fast‑paced setting.
• Strong communication, organizational, and problem‑solving skills.
• Sales, marketing, business development, or partnership‑building experience is preferred.
• Understanding of youth sports programming, leagues, camps, clinics, rentals, or membership‑based operations is preferred.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint; experience with facility management software is a plus.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.