Tech Support Technician 1

IT Support Technician I Location: Higganum, CT / Onsite Reports To: IT Systems Manager About The Company Gathr Outdoors, a portfolio company of Centre Partners, is a diversified global leader in designing and manufacturing outdoor products and sporting goods. Our core business segments are OUTDOOR (GCI Outdoor, Klymit, Rightline Gear, Cascadia Vehicle Tents & WaterPORT) and RECREATION (PrideSports, Pride Manufacturing, Golf Scorecards & MacNeill Engineering). Each segment provides industry‑leading product development, design, and customer support. About The Position In this hands‑on role, the IT Support Technician I serves as the first point of contact for end users, providing Tier1 technical support for hardware, software, account access and connectivity issues. This role focuses on delivering timely, high-quality customer service, resolving common technical issues efficiently, and escalating more complex problems to senior IT staff as appropriate. Our environment is a modern hybrid infrastructure consisting of Windows11, macOS, Microsoft Entra ID (AzureAD), Windows Server, Microsoft365, and cloud‑based business systems. This role supports day‑to‑day endpoint operations, onboarding/offboarding activities, inventory management, and basic troubleshooting while following documented procedures and escalation paths. This position requires occasional travel between company locations as needed. Essential Job Functions Provide onsite and remote Tier1 technical support for PC and Mac hardware, software, printers, mobile devices, and peripherals. Troubleshoot user issues related to Windows10/11, macOS, Microsoft365, Teams, Outlook, VPN connectivity, and Wi‑Fi access. Escalate unresolved or advanced technical issues to senior IT staff in accordance with established Service Level Agreements (SLAs). Assist with employee onboarding and offboarding, including hardware setup, account provisioning, and access management. Create, modify, and disable user accounts in Microsoft Active Directory and Microsoft Entra ID following documented procedures. Support Microsoft365 administration including Exchange mailboxes, Teams, OneDrive, and SharePoint permissions. Maintain IT asset inventory including deployment, recovery, tagging, and lifecycle tracking of hardware and software. Assist with operating system updates, endpoint patching, antivirus monitoring, and endpoint health maintenance. Troubleshoot basic network connectivity issues involving Ethernet, Wi‑Fi, VPN, DNS, and printers. Assist with conference room technology, audio/visual equipment, and VoIP phone systems. Document troubleshooting steps, create knowledge base articles, and maintain internal IT documentation. Coordinate with vendors and third‑party support providers as needed. Support company IT projects, office moves, hardware refreshes, and other initiatives as assigned. Perform other duties and projects as assigned. Qualifications / Requirements High School diploma required; technical training, certifications, or equivalent experience preferred. 1–3 years of IT support experience in a Microsoft environment preferred. Strong knowledge of Microsoft Windows11 and macOS support and troubleshooting. Familiarity with Microsoft365, Active Directory, and Microsoft Entra ID concepts. Basic knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi‑Fi troubleshooting. Strong customer service and communication skills with a professional and positive attitude. Ability to prioritize tasks and manage multiple support requests in a fast‑paced environment. Experience working with ticketing systems and documenting technical issues preferred. Ability to work independently while collaborating effectively with team members and other departments. Preferred Qualifications Associate degree in Information Technology or related field. CompTIA A+ and Microsoft certifications preferred. Experience supporting onsite, remote, and multi‑location users. Experience with endpoint management, antivirus platforms, or mobile device management (MDM) solutions. Physical Requirements Must be able to communicate effectively with team members, candidates, and external partners through multiple forms of technology with telephone and computer. Must be able to receive and convey information. The person in this position needs to occasionally move about inside the office to access file cabinets, meeting rooms, copier/printer etc. as well as have the ability to remain in a stationary position 50% of the time. Gathr Outdoors is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request. #J-18808-Ljbffr Gathr Outdoors