Help Desk Analyst
Insight Global
Job Description
The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
Provide Level 1 technical support for end users, including hardware/software installation and troubleshooting
Deliver responsive customer support via phone and in-person interactions, escalating issues as needed
Process and review user access forms for moves, adds, and changes, ensuring accuracy and completeness
Follow established procedures to create and modify user accounts across agency systems
Collaborate with internal teams and external agencies to support user access needs and maintain service quality Experience with computer system and user administration
Working knowledge of Microsoft Active Directory
Experience supporting Windows 10 and Windows 11
Experience with Microsoft Office 365
Experience with device management, device imaging, and device troubleshooting
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