General Manager

CSM Kenworth in Cleveland is seeking a talented individual to take on our General Manager role! This position is ideal for an individual with previous experience in heavy duty truck sales and supervisory role, management and leadership skills, and effective communication skills. Excellent benefits offered. This is a great opportunity to join a progressive work environment and a growing dealer group!

Responsibilities

• Overall responsibility for the Branch location, including maintaining a high level of overall customer satisfaction with the dealership
• Establishes and meets new and used truck sales and profit targets
• Fosters effective and timely communication between all Branch departments

Primary Duties

• Hires and trains a new and used sales force adequate to meet Branch sales and profit goals
• Handles all sales activities for designated "House" accounts
• Markets trucks aggressively throughout the Branch's assigned territory
• Evaluates truck sales departments’ performance against target goals and standards and takes appropriate corrective action
• Analyzes the truck market and develops and/or revises current sales and marketing plan to capitalize on current conditions
• Establishes and fosters relationships with key outside businesses to include PACCAR, financial institutions, and vendors
• Assigns and manages truck sales territories in a manner which is consistent with company goals and policies while best utilizing both company and personnel resources
• Addresses and handles personnel issues for the Truck Sales Department to include the Performance Appraisal program, Performance Improvement Plans and dictates disciplinary action as needed
• Facilitates customer relations by addressing all customer concerns and mediating a solution between all parties involved
• Schedules and facilitates weekly meetings with the new and used truck department managers and staff
• Coordinates with the factory regarding new truck orders on behalf of Branch truck operations and informs sales staff and customers as appropriate
• Reviews and approves all new truck sales deals and authorizes credits and chargebacks as appropriate
• Examines and approves all F&I contracts to ensure profitability of sale and effective utilization of program by sales staff
• Follows up and collects vendor credits and allowances in a timely manner
• Trains and appraises sales staff to ensure acceptable productivity and adherence to company goals and policies
• Serves as Team Leader for the Branch Operating Team with final authority on all team operating decisions
• Provides management information to the Executive Committee as it pertains to Branch operations, including truck sales forecasts and market trends
• Establishes financial and operating objectives for new and used truck sales in the Branch
• Prepares operating and capital budgets for the Branch Truck Sales department, reviews on a regular basis and takes corrective action as needed
• Interviews and hires new and used sales staff and makes recommendation to Executive Committee on the hiring of department managers

Qualifications

• Two or four year technical degree preferred with a minimum of 10 years of experience in the heavy-duty transportation industry and at least 5 years in a supervisory role
• Demonstrated written and verbal communication skills
• Management skills to include strategic plan development, decision making abilities and program implementation
• Supervisory skills to include the ability to coach, train and motivate subordinates to reach established department goals
• Ability to demonstrate or display extensive product knowledge to customer and sales staff to assist with purchase decisions
• Ability to prioritize and process multiple projects simultaneously
• Ability to establish and meet standards and deadlines for self and others
• Basic computer skills
• Ability to obtain a Valid Commercial Driver’s License with a good driving record
• Ability to work in a dealership environment to include 8 - 12 hour work days, with extended hours as needed, to include frequent sitting, walking and standing
• Work in an environment which necessitates the occasional lifting, stooping, bending, pushing or pulling of up to 50 lbs