Hybrid Endpoint Engineer: Windows, Intune & Print

Location: (Hybrid/Onsite 3 days) at Salisbury, NC Duration: 7-month contract Pay: $50.00+ hourly Job Description Our Retail client with over $80B in annual revenue has over 2,000 stores, across 21 US states, with over 400,000 employees. This company is a leader in sustainable retailing with a passion for delivering excellence. By driving omni channel growth, efficiency in the shopping experience and continuing to develop with new technologies; this company is growing and developing continuing success. The leadership team strives for work-life balance for all its employees, with options for overtime if desired. We’re seeking an Infrastructure Workplace Platform Engineer II to join our team in supporting our end-user operating systems and strengthening our enterprise printing environment. You’ll be part of the End User Services team responsible for the end-user computing estate—Windows desktops/laptops, OS deployment, endpoint policies, knowledgebase/ticket workflows, and reporting. The ideal candidate is a doer and a communicator: meticulous in execution, comfortable presenting status to management and directors, and able to juggle multiple priorities without missing the details. Responsibilities Endpoint Engineering & Support Manage desktop OS support (Windows 10/11, MacOS) and computer & user policy management (GPO/Intune configuration profiles, compliance policies, baselines). Focus on ticket triage, escalations, & partnering with business associates to isolate and resolve issues, identify problem trends, and perform knowledgebase upkeep in ServiceNow. Diagnose computer related issues, provide analysis and resolution. Image and test new computers as needed. Contribute to endpoint hygiene, security hardening, and patch/compliance initiatives. Maintain documentation, runbooks, and KBs. Create status dashboards & reports (Excel/PowerPoint) and deliver clear progress updates to managers/directors. Support and enhance enterprise print services including Canon uniFLOW and Lexmark MarkVision, drivers, queues, secure print, and print server policies. Monitor fleet health, optimize configurations, coordinate firmware updates, and reduce print?related incidents. Produce print metrics (uptime, incidents, volume, cost trends) and implement improvements. Create concise presentations, dashboards, and executive-ready summaries. Coordinate with business units for pilot groups, deployment windows, and change communications. Document procedural runbooks and contribute to standard operating procedures. Qualifications 3+ years in End User Computing / Workplace / Endpoint Engineering roles. Experience in troubleshooting Windows OS startup and recovery issues. Reviewing Event Viewer and logs to identify issues. (CompTIA A+ or equivalent). Hands-on proficiency with MECM (SCCM) and Microsoft Intune for OS deployment, app distribution, compliance/policy management, and reporting. Experience with ServiceNow (incidents, changes, Knowledgebase article authoring/maintenance). Proficient experience in Windows 10/11 and MacOS support. Outstanding written and verbal communication skills with experience presenting status to management and directors. Strong organization and multitasking: able to prioritize, follow through, and meet deadlines across multiple workstreams. Adept at data extraction and manipulation to analyze and report across multiple sources. Strong proficiency with Excel and PowerPoint. Nice To Have (Preferred) Solid understanding of Active Directory, GPO, Azure AD. PowerShell for endpoint automation, reporting, and remediation. Autopilot, co-management (MECM + Intune), and WinRE/MDT/OSD experience. Practical knowledge of Canon uniFLOW and Lexmark MarkVision (or equivalent enterprise print management tooling). Familiarity with ITIL practices (incident, change, problem) and SLA-driven operations. Knowledge of print server administration, printer driver packaging, and secure print workflows. Certifications: Microsoft 365 Certified: Endpoint Administrator Associate (MD?102), jamf, ITIL 4 Foundation, vendor print certifications, or equivalent. Hybrid/Onsite: Onsite 3 days per week at Salisbury, NC. Occasional travel to regional sites may be required. Participation in deployments and planned maintenance windows/change events as needed. Work outside of non-standard business hours may be required when addressing compute/printing issues. #J-18808-Ljbffr CRG