Call by Call Manager

Melbourne, United States | Posted on 10/27/2026 ClimateExperts Air, Plumbing & Electric is a fast-growing residentialhome services company based in Melbourne, FL specializing in HVAC,Plumbing, and Electrical. We serve Brevard and Indian RiverCounties and are known for our culture, craftsmanship, andpeople-first approach. Job Description Call-by-Call Manager / Service Dispatcher (HVAC, Plumbing, Electrical) Climate Experts, Inc. – Melbourne, FL Full-Time | $60,000 Base + Monthly Commission Are You a Revenue-Driven Field Operations Leader? Climate Experts is hiring a Call-by-Call Manager / Service Dispatcher to lead dispatch operations and drive service performance across HVAC, Plumbing, and Electrical departments. This is more than a dispatch role. This position combines: Technician coaching KPI accountability You will manage the service board live, support technicians during active calls, and help increase close rates while reducing callbacks. If you enjoy high-performance environments and take pride in improving team results — we’d love to meet you. Pay & Compensation Monthly commission: 0.25% on closed service revenue (managed calls) 3% on closed revenue from unsold estimate follow-ups This role directly impacts revenue and performance — and is compensated accordingly. Schedule 4-Day Workweek Rotating 4-day schedule (updated weekly) Hours: Monday–Saturday: 8:00 AM – 9:00 PM Sunday: 8:00 AM – 5:00 PM Must be available for nights and weekends. Job Summary Climate Experts is hiring a Call-by-Call Manager / Service Dispatcher to lead dispatch operations and drive service performance across HVAC, Plumbing, and Electrical departments. This role combines dispatch coordination, technician coaching, revenue management, and customer service oversight. You will manage the service board in real time, support technicians on active calls, and help increase close rates while reducing callbacks. Ideal for candidates with experience in: HVAC dispatch Service operations management Field service coordination High-performance service environments Key Responsibilities: Dispatch & Scheduling Manage daily dispatch board for HVAC, Plumbing & Electrical technicians Assign the right technician to the right job Optimize routes to reduce travel time Monitor technician status and productivity Prepare next-day scheduling and job assignments Technician Coaching & Revenue Support Provide pre-call strategy and real-time call support Assist with diagnostics, pricing, and objection handling Audit estimates and job documentation Follow up on unsold estimates (target 30%+ close rate) Performance & KPI Ownership Drive closed revenue performance Monitor field efficiency and downtime Maintain pricing integrity and margin protection Qualifications 2+ years dispatch, service coordination, or field operations experience preferred HVAC, Plumbing, or Electrical industry experience strongly preferred ServiceTitan experience preferred Strong leadership and communication skills Ability to multitask in a fast-paced environment Revenue-driven and performance-oriented mindset Are You Ready to Grow with Us? Check out this video with our Team explaining what it’s like to work at Climate Experts! #J-18808-Ljbffr