Resident Experience Coordinator

Resident Experience Coordinator

McKinley is seeking a motivated and customer-focused Resident Experience Coordinator to support the on-site team in delivering a welcoming and positive experience for residents and prospective renters. This role is designed for individuals who enjoy working with people, learning new systems, and building foundational skills in leasing and community operations while upholding McKinley's service standards.

Position: Resident Experience Coordinator Location: In-Person Ann Arbor/Ypsilanti Compensation: $19$21 per hour

Key Responsibilities

Serve as the first point of contact by providing friendly, professional service to residents and prospects

Assist with apartment tours and leasing activities alongside the Resident Experience Associate and Community Manager

Learn and communicate community features, amenities, and McKinley brand standards to prospects

Support community presentation by maintaining leasing paths, amenities, and model apartment readiness

Respond to resident and prospect inquiries via phone, email, text, and in person in a timely and professional manner

Accurately document interactions, service requests, and activities in Yardi and other required systems

Assist with marketing initiatives, promotions, and resident communications as directed

Complete assigned daily and weekly operational workflows

Participate in resident events and community engagement activities

Demonstrate professionalism, integrity, and a willingness to learn in a fast-paced environment

Adhere to Fair Housing laws, company policies, and compliance requirements

Maintain flexibility to work evenings and weekends as needed

Qualifications

13 years of experience in a customer service role preferred (property management experience is a plus)

Strong communication skills with the ability to respond effectively to resident and prospect inquiries

Ability to follow written and verbal instructions and adapt to changing priorities

Strong problem-solving skills and the ability to manage multiple tasks

Basic math skills including addition, subtraction, percentages, ratios, and proportions

Basic knowledge and understanding of Fair Housing and Equal Housing Opportunity laws

Ability to understand and follow safety rules and procedures

Valid driver's license and reliable transportation required for outreach and travel between communities as needed

Working Conditions & Physical Requirements

Physical, on-site attendance required for all scheduled shifts

Work may involve outdoor conditions while touring the community and supporting leasing activities

Moderate noise level in typical work environments

Frequent standing, walking, stair climbing, and use of hands and arms

Occasional lifting up to 25 pounds

Vision abilities including close, distance, peripheral, and depth perception

Why This Role

This position is ideal for candidates looking to:

Build foundational experience in property management and leasing operations

Develop strong customer service and resident engagement skills

Gain hands-on exposure to community operations and marketing efforts

Grow within a supportive team environment while learning McKinley's systems and service standards

McKinley Companies, LLC is an Equal Opportunity Employer and maintains a smoke-free, safe, and drug-free workplace.