Server (Burlington, IA)

NOW HIRING: Servers (Front-of-House Team Members)Bring your personality to Buffalo Wild Wings—where every shift feels like game day!If you love connecting with people and thrive in a fast-paced, high-energy environment, we want you on our team. At Buffalo Wild Wings, it’s more than just serving food—it’s about creating memorable experiences full of great food, sports, and fun.What You’ll DoAs a Server, you’ll be the face of the Guest experience—bringing energy, personality, and great service to every table.Greet Guests and create a welcoming, upbeat experienceExcellent verbal communication and interaction skills in order to serve BWW Guests and ability to create a personalized experienceSkill in time management and organization with excellent attention to detail Ability to take direction and execute team and company objectivesTake food and drink orders accurately and efficientlyRecommend menu items, beverages, and promotionsDeliver food and drinks while ensuring quality and satisfactionCheck in with Guests and provide attentive service throughout their visitProcess payments and handle transactions accuratelyConflict management skills, analytical skills, and a high degree of emotional intelligence in order to recognize and solve guest problemsKnowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelinesWork closely with your team to keep the dining room running smoothlyKnowledge/Skills:Superior customer service and hospitality skillsKnowledgeable of proper sanitation, food safety, and security proceduresKnowledge of BWW food and beverage menu and ability to make suggestions to Guests and up-sellKnowledgeable of current marketing initiatives and up-coming events to inform GuestsExcellent verbal communication and interaction skills in order to serve BWW Guests and ability to create a personalized experienceSkill in time management and organization with excellent attention to detail Ability to take direction and execute team and company objectivesBasic mathematical skills and the ability to handle money accurately Basic knowledge of Point of Sale systemsConflict management skills, analytical skills, and a high degree of emotional intelligence in order to recognize and solve guest problemsKnowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelinesConflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the positionStrong knowledge of commonly used concepts, practices, and procedures in restaurant environmentFreedom to Act:Comply with all specs, quality standards, and department rules and proceduresAbility to follow specific service time and guidelines whiles at the same time engaging Guests and customizing their experienceAbility to maintain a high degree of pace and intensity for an extended period of timeMust be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shiftsInteraction:WOW out Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every GuestMaintain positive working relationships with all Team Members and managers Work as a contributing member of a teamExternal Relationships:WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly services, food, fun, and valueExplain menu items and terms and provide suggestions to Guests when askedEDUCATION/EXPERIENCERequiredMinimum 21 years of ageCertifications to serve alcohol as dictated by the State and BWW policyPreferredPrior experience working as a server or in a customer service roles, ideally in a high volume fullservice restaurant #J-18808-Ljbffr Buffalo Wild Wings