Network Delivery Manager

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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

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The Network Delivery Manager works closely with assigned Engineers, Program and Project Managers and other support and service providers. The Network Delivery Manager focuses and forecasts the delivery track of multi-phase network-related work against change and release calendar(s). The Network Delivery Manager needs to fully understand the bank change processes.

The technology areas of concentration include Enterprise/ Corporate, Wealth Management End-User networks and Building Networking solutions including Wireless LAN, Structured Cabling and Cable Systems and Pathways. Public and private transport systems, WAN, Optical systems, and emerging technologies such as Switched-Ethernet, LTE, (etc.), SDWAN, Cloud and Virtualized services. Knowledge in related technology areas such as Network Appliance, Video, Voice and Voice over IP (VoIP) solutions, UC and Collaboration services is important.

Key to this role is having a “better than general” understanding of networking technologies and functions including Operations, Architecture and Engineering, Product and Service Management, Business Services and Finance. The Network Delivery Manager must be mindful of how their role impacts the firm's business and reputation. Concepts such as driving value, always delivering quality, keeping commitments, being on-time and under-budget, effective and detailed communications. Managing time is critical, developing and managing tasks efficiently is the key to success.

This role is part of a global solutions and service delivery organization. This position will interface directly with internal and external customers/suppliers/providers, Architecture, Product Engineering, Design/Implementation engineering, Change, Service and Product Management, finance and business management and Operations teams. Interface with various levels of senior management. Strong written, verbal and presentation skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the engineer, the department, and the firm at large.

Key Responsibilities:

• Accountable to manage the “end or end” successful technical or solution delivery of assigned tasks partnering with Network engineering/implementation teams, program/project manager or directly with the requestor
• Takes direct accountability for the engineering resources and all assigned work tasks. Is accountable for the RQM/Release and Deployment tasks (prior to; up to, during and post the change window through Production Day-One)
• Develops, tracks, reports, and manages engineering delivery tasks
• Anticipates and proactively resolves issues and conflicts within and between engineering delivery workflows and all other stakeholders
• Provides regular and pro-active status to RQM/Release and Deployment management. Anticipates issues and reports them to RQM/Release and Deployment management. Escalates as needed or as appropriate
• Advocate on behalf of CTO Operations/RQM; ensures we communicate/report statuses, issues, positions effectively and in a clear way
• Works with the various program/project managers to establish release/impact/risk trackers and calendars for the work they are accountable for. Work with other program/project managers and the engineering and delivery teams (i.e., field services) to understand internal/external and associated dependencies
• Responsible report and monitor progress against the release calendar; communicate release details and schedules to the stakeholders as required
• Responsible for reporting and monitoring financial status against the initial project budget and communicating details and issues to the stakeholders as require.
• Identifies and/or challenges schedules that could create conflicts; evaluates all recommended changes and ensures implementation schedules do not interfere with business operations/other changes
• Works with engineering/implementation to ensure that all the necessary documentation has been successfully completed for each release and task
• Works with engineering/implementation to raise Request for Change (CRQ) for engineering specific changes
• Ensures appropriate change details are documented
• Reviews change requests for completeness, from description, documentation, risk/impact, and post-implementation
• Participate in the change management board; conducts release readiness reviews as appropriate
• Arranges and facilitates appropriate post-implementation review activities if/as needed
• Maintains 100% compliance to all firm-wide Change Management policies (pre, during and post change)
• Participates in incident and problem analysis for possible consequences of a change and its implementation

Required Skills:

• 10+ years' experience required in a Technical role supporting network project/programs
• Strong background in IT service delivery role
• Experience with Change Management and CAB processes and procedures
• Jira, Confluence, Lean-Agile, Scrum, Kanban, SAFe Agile methodologies
• Strong technical acumen
• Must have the ability to understand and translate business requirements into engineering and or implementation details
• Ability to manage Network technical/engineering/implementation resource tasks and service delivery
• Must have excellent client interfacing skills, vendor/third-party resources, strong verbal and written communication skills and ability to work with all levels of management
• Should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) to successfully interact and communicate on a global level) if needed
• Leadership: be a self-starter, self-directed and shows initiative
• Focused on execution, delivery, and commitment to dates
• Ability to work in a high paced environment
• Can manage risk; is a good decision maker
• Understands the big picture; can relate to the firm's strategy and actions and how they support our business results
• Demonstrates ownership: Is accountable and influence/can hold others accountable (professionally)
• Organized and detail oriented

Desired Skills:

• Bachelor's degree in engineering, computer science, business or a finance related field/technical training
• Industry Certifications in PMP, ITIL, Agile Methodology are strongly preferred, technical certifications such as CCNA
• Financial services (Insurance, Banking, Investment banking)
• Ability to be nimble and flexible; prioritize workload, proactively react to issues and consistently react to shifting deadlines

Shift:

1st shift (United States of America)

Hours Per Week:

40