Front Desk Agent

Front Desk Agent

Join the prestigious team at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, located in the picturesque Monterey Peninsula of California! As a renowned resort, we are seeking dedicated and passionate individuals to be part of our team. With its stunning coastal location, luxurious accommodations, and world-class amenities, Hyatt Regency Monterey offers a unique and serene work environment where you can showcase your hospitality skills. As an employee, you will have the opportunity to deliver exceptional service to our discerning guests and create unforgettable experiences. With a commitment to employee development and growth, Hyatt Regency Monterey offers ample opportunities for advancement and career progression. Join our team and be part of a culture that values excellence, teamwork, and guest satisfaction.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Qualifications

• Availability to work flexible schedules, including evenings, weekends, and holidays
• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts, and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Hotel-Provided Perks:

• Health & Wellness Coverage: Medical, dental, and vision insurance provided through the Union. The company subsidizes these benefits, and once the Union's required work hours are met, your monthly premiums are fully covered.
• Discounted Stays at Hyatt Hotels: Travel and stay with ease using exclusive employee rates.
• Complimentary Meals: Enjoy free meals during your shift in our on-site cafeteria.
• Employee Recognition Programs: We celebrate your contributions and milestones regularly.
• Referral Bonuses: Help us grow our team and earn bonuses for successful hires.
• Employee Assistance Program (EAP): Free, confidential support for personal or work-related concerns.

Union Benefits (offered through the Union):

• Life Insurance: Coverage is provided through the Union to offer peace of mind and financial support for you and your loved ones.
• Paid Time Off: Vacation & Sick time hours
• Sick Leave: Union-provided sick time ensures you can care for your health when it matters most.
• 401(k) Retirement Plan: A Union-sponsored 401(k) is available to help you save for the future with confidence.

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Background check required. We participate in E-Verify.

Salary Range

USD $23.71 - USD $23.71 /Hr.