Customer Pickup and Freight Dispatch Specialist

Job Description

Job Description

Let’s Make This Simple—Is This You?

• Do you love double-checking details so shipments leave 100% accurate?
• Are you the calm, friendly face customers meet at will-call?
• Can you move materials safely and quickly while keeping paperwork spotless?

If that sounds like you, our Waipahu, HI team wants to meet you. We’re a top manufacturer of specialty windows, doors, and architectural solutions. Precision, safety, and customer satisfaction are our trademarks—and you’ll be central to delivering on that promise.

What You’ll Do

• Package, stage, and verify outbound orders to meet company standards and customer requirements.
• Own the will-call counter: schedule pickups, greet customers, and ensure quick, professional loading.
• Load/unload trucks safely; check materials against packing lists, POs, and shipment documents.
• Audit outgoing freight for accuracy, quality, completeness, correct labels, and secure packaging.
• Maintain tight shipment records—tracking numbers, delivery confirmations, and internal logs.
• Communicate clearly with customers, drivers, supervisors, and internal departments.
• Support customers and drivers during will-call, following safety and service procedures.
• Partner with production, inventory, and logistics to fix discrepancies or order issues.
• Operate forklifts, pallet jacks, and carts safely and in compliance with company rules.
• Handle and stage windows, doors, glass, aluminum, and related products carefully.
• Keep the shipping and will-call zones neat, organized, and safe.
• Follow company policies, OSHA standards, warehouse SOPs, and material-handling guidelines.
• Flag and report damages, missing items, wrong orders, or safety concerns to leadership.
• Jump in as needed on shipping, receiving, warehouse, inventory, or facility tasks.

Minimum Qualifications

• High school diploma or equivalent preferred.
• Previous experience in shipping, receiving, warehousing, logistics, or material handling.
• Basic understanding of shipping docs, packing lists, purchase orders, labels, and inventory flow.
• Safe equipment operation skills; forklift certification preferred.
• Meticulous attention to detail for order accuracy.
• Professional communicator with customers, drivers, supervisors, and teammates.
• Physically able to lift, move, push, pull, and stage materials.
• Comfort with standing, walking, bending, reaching, and other physical warehouse tasks for a full shift.
• Reliable, punctual attendance.
• Comfortable in a fast-paced manufacturing/warehouse environment.
• Ability to follow written and verbal directions.

Preferred Qualifications

• Experience in manufacturing, production, construction materials, or window/door/glass/aluminum settings.
• Valid forklift certification.
• Experience with ERP, inventory software, shipping platforms, or WMS.
• Hands-on will-call or customer pickup coordination.
• Strong organizer with the ability to manage multiple orders at once.
• Open to overtime or flexible hours when business requires.

Strengths We Value

• Detail orientation for flawless docs, labels, and counts.
• Organizational chops to keep the dock humming.
• Safety first with equipment and materials.
• Clear communication across customers and teams.
• Service focus that elevates will-call experiences.
• Solver’s mindset for discrepancies and workflow gaps.
• Dependability in attendance and follow-through.
• Team spirit with production, warehouse, and logistics.

Physical Realities

• Stand and walk for extended periods.
• Lift, carry, push, and pull materials as required.
• Bend, stoop, reach, twist, and perform repetitive motions.
• Work around moving equipment, materials, and varying temperatures.
• Use PPE and follow safety procedures at all times.

Schedule & Location

This is a full-time, on-site role in Waipahu, HI . Hours flex with shipping volume and customer pickups; overtime may be needed.

Grow With a Team That Cares

Bring your energy and precision. We’ll supply the tools, training, and support to help you thrive.

Work Authorization

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, protected veteran status, disability, or any other characteristic protected by applicable law.

Job Description Acknowledgement Shipping / Will Call Associate

This job description is intended to provide a general overview of the requirements of the position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The role may require the performance of other essential and non-essential functions not specifically listed. Management reserves the right, at its sole discretion, to modify, change, or otherwise revise this job description at any time, with or without notice.

Nothing in this job description is intended to create a contract of employment of any kind. Employment is strictly on an at-will basis.