Learning & Development Specialist

Learning & Development SpecialistThe Learning & Development Specialist delivers in-person and virtual learning experiences that build team member knowledge and skills across the credit union. This role facilitates training programs, coordinates learning activities and schedules, contributes to the evaluation and improvement of training content, and partners with stakeholders to help ensure learning remains current, consistent, and effective. This is a hybrid/St. Louis position.Responsibilities:Facilitates in-person and virtual learning experiences that encourage participation, build understanding, and help team members apply what they learnAdjusts facilitation approach in real time based on participant understanding, engagement, group dynamics, and learning needs to keep sessions productive and learning on trackCoordinates the learning & development training calendar and evaluates scheduling, program flow, and facilitator coverage to support an effective learning experience and business needsPartners with stakeholders and subject matter experts to maintain training content, ensuring information remains accurate, relevant, and aligned with current business processesCollaborates with the instructional designer to improve training materials, learning activities, and facilitation tools based on participant needs, feedback, and program effectivenessEvaluates participant feedback, learning outcomes, and other indicators to identify opportunities to strengthen training content and deliveryProvides participants and their leaders with feedback on learning progress, participation, and areas where continued support may be needed following trainingConnects team members and leaders with learning programs, tools, and resources that address identified development needs and support continued growthMonitors training completion and follows up on outstanding requirements to support timely completion and accountabilityMinimum Required Qualifications:High school diploma or equivalent1+ year of experience in financial services, learning and development, facilitation, training delivery, or related experience, and/or relevant transferable experiencePreferred Qualifications:Degree or specialized training in organizational development, human resources, education, adult learning, retail banking, lending or related field2+ years of experience facilitating learning programs, onboarding team members, or supporting professional development initiatives in a financial services environmentExperience working in a credit union, banking, financial services, or other highly regulated environmentKnowledge, Skills, and Abilities (KSAs):Knowledge of adult learning principles, learning styles, and facilitation techniques for in-person and virtual learningKnowledge of learning management systems (LMS), virtual learning platforms, and related learning technologiesSkilled in group facilitation and presentationSkilled in active listening, observation, and interpersonal communicationSkilled in providing clear, actionable feedbackSkilled in organization, planning, and time managementAbility to adapt communication and facilitation style to different audiences and learning needsAbility to evaluate information, exercise sound judgment, and respond effectively to changing or unexpected situationsAbility to communicate effectively through verbal, written, and electronic communicationAbility to obtain and maintain certifications required to facilitate designated learning programsWork Environment:Hybrid work environment (combination of remote & onsite); requires regular use of online tools, systems, and collaboration platformsGeneral office setting or training environment when working onsiteWork regularly involves facilitating learning sessions, presenting information, and communicating verbally with groups of varying sizes and audiences for extended periodsOccasional travel to branch locations, vendor sites, or other business-related locationsAttendance at offsite meetings, events, or conferences as neededPhysical Abilities:Ability to work at a computer in a stationary position for up to 8 hours per dayAbility to stand and move throughout a classroom or training space for up to 8 hours per dayAbility to occasionally carry light materials (e.g., laptop, presentation materials)