AI-Driven WFM Leader: Omni-Channel & Insights
Guitar Center Stores, Inc.
Guitar Center Stores, Inc. in Kansas City seeks a Workforce Manager to oversee workforce planning and scheduling across our call center, driving staffing levels, service delivery and sales results. You will analyze customer contact patterns, develop forecasts, and lead adoption of AI-based platforms to improve outcomes. You will build dashboards for leadership and translate analytics into actionable insights for Sales and Operations, ensuring KPI targets like AHT, occupancy and conversion are #J-18808-Ljbffr Guitar Center Stores, Inc.
Vacancy posted 2 days ago
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