Managing Director, HR Operations

Job Description

ABOUT BREAKTHROUGH

Our mission is to provide Cleveland area scholars with an education that empowers them to lead lives full of impact and opportunity. Our network of schools centers joy, curiosity, and individual growth, uniquely positioning Breakthrough Public Schools to cultivate a learning community where all students thrive. At Breakthrough, we are committed to providing scholars with the academic, social, and emotional skills necessary to excel at learning and citizenship from kindergarten through eighth-grade promotion. We are committed to the success of every child.

OUR VISION

We believe in the power of education to ignite change and strengthen the Cleveland community. Breakthrough Public Schools achieves this vision by fostering a love of learning, a sense of belonging, and an appetite for excellence within our youth. We empower scholars to reach their full potential, becoming learners and leaders equipped with the tools necessary to impact their communities and the world.

OPPORTUNITY

The Managing Director of People Team Operations is a visionary leader and trusted advisor for the People Team and the broader school network. This role is pivotal in shaping a positive and effective workplace through expert guidance and collaborative partnerships. The Managing Director leverages deep knowledge of HR best practices, employment and labor law, and network policies to guide leaders in cultivating a thriving work environment. The Managing Director reports directly to the Chief People Officer and is a key member of the Expanded Leadership Team. The Managing Director of People Team Operations is responsible for ensuring our HR information system, benefits and compensation programs run smoothly, accurately and in full compliance with regulation, while also improving processes, documentation and service experience. The Managing Director acts as the primary liaison between Breakthrough and our system vendors, benefits carriers and broker, ensuring service delivery expectations are met and issues are quickly resolved. The work will directly support both employee satisfaction and business continuity.

ROLES & RESPONSIBILITIES

Lead the HRIS function including responsibility for vendor and systems integration as well as addressing technical HRIS issues from all stakeholder groups. Responsible for People team data reporting with a high level of focus on data integrity and auditing. Assist with testing and implementation of system upgrades, resolve system issues, mass data uploads, and perform scheduled activities. Execute the design, implementation, communication, and administration of the company's total rewards programs. Administer employee benefit programs, including but not limited to, medical, dental, vision, life and AD&D, short and long-term disability, supplemental insurances, SERS/STRS and COBRA, from enrollment through reconciliation and compliance. Serve as the day-to-day point of contact for benefits carriers and broker, monitoring service levels, escalating issues, and driving performance. Administer leaves of absence programs, ADA accommodations, unemployment compensation, workers compensation, paid time off. Administer employee compensation programs, including but not limited to, base pay structure design, position leveling and pricing, stipends, salary step assignment and salary administration and adjustments. Respond to employee benefit and compensation inquiries clearly and professionally. Collaborate with Finance and other People team departments to ensure data accuracy and operational alignment. Partner with People team members to lead and/or assist with the delivery of projects such as position control/management, return offer letter administration, displacements, background checks for current employees.

QUALIFICATIONS

Demonstrated commitment to the mission and values of Breakthrough Public Schools. Ability to build cross-functional partnerships by demonstrating and understanding organizational fundamentals and decision-making processes. Proven ability to effectively collaborate with internal, cross-functional, and external parties and accept and respond to input and feedback. A detail-oriented approach with strong communication and follow-through. Demonstrated ability to take radical responsibility and ownership. Demonstrated problem solving skills with the ability to initiate solutions without being asked. Proven ability to own and improve operational processes. Ability to identify potential barriers to change and develop strategies to overcome them. Excellent written and verbal communication skills. Knowledge of data systems and ability to learn more complex data operations. Ability to create and/or run reports from HRMS/HRIS systems. Understanding of HR processes and data, including eligibility and enrollment rules, and benefit procedures to ensure correct implementation. Experience with HR compliance reporting. In-depth knowledge of total rewards practices, trends, and regulations. Ability to deal with sensitive and complex situations, problems, and highly confidential information. Ability to exercise tact and discretion; appreciation of the confidential nature of verbal and written communications and records. A continuous improvement mindset.

EDUCATION AND EXPERIENCE

Bachelor's degree in Human Resources or related field required. 6+ years of professional human resource operations administration experience. Experience managing third-party vendors or service providers. Experience leading HR projects or programs. Experience compiling data and preparing appropriate reports and documents. SHRM-CP/SCP or HRCI PHR/SPHR strongly preferred. Proficient in the knowledge and use of technical computer applications, including Google Suite. Breakthrough Public Schools is an equal opportunity employer; we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability. Any person who knowingly makes a false statement is guilty of falsification under section 2921.13 of the Revised Code, a first‑degree misdemeanor. Job Details Job ID: 5750645 Application Deadline: Posted until filled Posted: Jun 01, 2026 4:00 AM (UTC) Starting Date: To Be Determined Position Type: Full‑Time Salary: $104,000 to $130,000 Per Year Job Categories Administration > Human Resources Organization‑level Positions > Director/Division Director Job Requirements At least 6 year(s) of relevant experience preferred. Bachelor degree preferred. Citizenship, residency or work visa required. Contact Information Breakthrough Talent Team Email: View email address on click.appcast.io #J-18808-Ljbffr Young World Physical Education