Program Manager II

Program Manager IIImmediate need for a talented Program Manager II. This is a 12+ Months Contract opportunity with long-term potential and is located in Atlanta, GA. Key Responsibilities:Conduct detailed business process mapping and documentation, emphasizing automation opportunities and AI/agent-based enablement.Translate business process insights into structured requirements, decision points, and inputs that support automation and AI-driven solutions.Design and recommend optimized processes and workflows that improve efficiency, productivity, and customer and employee experiences.Partner with cross-functional stakeholders to align on process changes and implement process improvement initiatives.Evaluate end-to-end processes to identify gaps, inefficiencies, and opportunities for optimization.Support the design of scalable, repeatable business processes that enable automation and intelligent workflow execution.Facilitate stakeholder alignment and adoption of process improvements through effective communication and influence.Monitor implemented solutions and recommend enhancements based on performance outcomes and business needs.Contribute to the development and refinement of processes, systems, and automation-enabled products.Key Requirements and Technology Experience:5+ years of experience in business process analysis, process improvement, or a related field.Experience with process mapping, workflow analysis, and process modeling techniques.Strong business process analysis and documentation skills.Ability to identify automation opportunities and design AI-ready processes.Analytical thinking with the ability to evaluate complex workflows, data, and business needs.Ability to translate business requirements into structured process designs, decision logic, and implementation recommendations.Strong stakeholder management, communication, and influencing skills.Experience managing multiple initiatives and priorities simultaneously.Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Visio.Consistently prioritizes safety and security of self, others, and personal data.Embraces diverse people, thinking, and styles.Possesses a high school diploma, GED, or high school equivalency.Is at least 18 years of age and has authorization to work in the United States.Experience supporting automation, intelligent workflows, or AI-enabled solutions.Knowledge of process improvement methodologies such as Lean or Six Sigma.Experience partnering with product, technology, and operations teams to implement process enhancements.Our client is a leading Airlines organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.If you are a person with disability needing assistance with the application or at any point in the hiring process, please contact us at View email address on click.appcast.io#DOL