Assistant Vice President

Job Description

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

Assistant Vice President Expectations

• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Step into the role of Assistant Vice President where you will focus on daily Reconciliation, weekly, Bi weekly reconciliation and month end close activities. The person is responsible for leading one of the GRS Barclaycard Production team & Breaks Management and be responsible for all the operational reconciliations and related payment activities. 

You may be assessed on key critical skills relevant for success in role such as:

• The responsibility spans across locations and handling significant team along with people responsibility.

• This person will play a key role in commercial decisions in terms of location strategy decision for moving work internally.

• Leading and managing negotiations both internally as well as with third party banks in processes where settlement payments are delayed (by us / other agent banks) which involves significant senior level discussions internally and externally.

• Oversight and management of the Bank/Branch/Balance Sheet/Interface reconciliation process with the goal of maximizing the reconciliation applications capabilities

• Deliver the highest standard of service to internal clients against agreed SLAs.

• Ensuring that any risk undertaken is within agreed tolerance levels at all times.

• Ensuring you and your team uphold personal conduct in line with the Barclays Way and call out behaviours, actions or decisions that fall short of these standards or are inconsistent with our Values.

• Identifying rationalisation opportunities to ensure an efficient delivery of service globally

• Ability to create and support growth of a talented high performing global team.

• Expert interpersonal skills to effectively manage global cross-functional relationships with both internal and external stakeholders and ability to build trust through credible use of facts and data.

• Strong client focus, always puts customer satisfaction first. Track record of maintaining effective customer relations and service program through delivery of SLA's.

• Drive automation/productivity/efficiency within the team whilst engaging with change and technology partners

• Responsible for providing leadership and guidance to staff, fostering an environment that encourages employee engagement, teamwork, collaboration, and communication.

• Oversees plans and directs the activities for the Unit, ensuring that the business objectives are being met within GRS.

• Responsible for the development and enforcement of controls within the unit to deliver a near to flawless standard of service 

Desirable skills sets:

• Good reconciliations process understanding

• Card industry knowledge will be an added advantage.

• Understanding/usage of tools like SAP, Intellimatch ad customer adjustment tools

• Leadership and organizational skills are required to direct activities for multiple units.

• In-depth functional / industry knowledge is required.

• Candidates must be highly flexible and adaptable to change

• Strong analytical abilities and Information gathering

• Collaborative working qualities

• Ability to clearly communicate issues and decisions

• Self-motivated and good team player

• Ability to prioritise and work under pressure, with both the quantity and quality of work being produced to a consistently high standard. Also needs to understand the big picture.

• Improvement mind-set, coupled with the tenacity to make a positive difference.

• Self-motivated and good team player.

• Strong interpersonal skills and the ability to build collaborative relationships.  

• Delivery focused with excellent attention to detail.

• Strong analytical and problem-solving skills.

• Conviction and ability to maintain objective despite come under challenge.

• Ability to prioritise across a multi-task operating environment.

• Proficiency in MS Excel, Word, Outlook and PowerPoint skills.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills.

This role is based out of Chennai.