Epic Population Health Analyst

Job Description Summary The Senior Systems Analyst – Epic role is essential for designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. The role requires deep knowledge of healthcare workflows, system integration, and project management to ensure efficient operation of the healthcare system’s IT infrastructure. Responsibilities System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic builds that align with operational goals and policy. Create and maintain specifications, decision logs, and design documents for traceability and change control. Conduct gap analyses for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades using waterfall, agile, or other methodologies. Lead project teams and project methodology. Training and Documentation: Create and maintain documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build Role Configure records, master files, and tools (profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go‑live and post‑live hyper‑care, including rounding, office hours, tip sheets, and at‑the‑elbow support. Manage service requests and incidents in a timely manner; meet SLAs through triage and root‑cause analysis. Provide advanced support for Epic, Workday, Kronos, and other applications. Collaborate with IT and clinical teams to integrate with other IT systems (e.g., Epic, 3rd party imaging, AI). Integration and Data Management Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk Support regulatory readiness (CMS, Joint Commission) and audit needs. Embed privacy and security controls, including sensitive record handling and audit trails. Contribute to ITIL‑aligned incident, problem, change, and configuration management processes. Application Training Role Design and implement customized training programs aligned with organizational strategy and operational goals. Oversee maintenance, enhancement, and governance of the CareConnect curriculum. Ensure curriculum accuracy, consistency, and alignment with organizational priorities. Incorporate learner and stakeholder feedback into ongoing curriculum improvements. Oversee the build, maintenance, and readiness of training environments. Provide clear and timely communication related to system releases and upgrades. Manage end‑user training‑related requests and incidents with professionalism and efficiency. Evaluate, prioritize, assign, and resolve requests within established service expectations. Document incidents and resolutions to support a comprehensive knowledge base. Collaborate with IT and operational partners to identify trends and implement preventative improvements. Refine support processes to enhance service quality and user experience. Minimum Qualifications Bachelor’s Degree in computer science, information technology, healthcare administration, or a related field. 5–7 years of experience in system analysis and support within a healthcare environment; alternatively, 10+ years of experience in lieu of a degree. Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle, or IT). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Track record of managing complex projects and leading cross‑functional teams. Specialized Knowledge Epic Certifications: Compass Rose, Healthy Planet, Healthy Planet Link, EpicCare Link, Care Everywhere. Preferred certifications for Application Build role: Current Epic certification or proficiency in relevant modules (HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (Radar, Reporting Workbench). Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master’s or higher) is a plus. Additional Requirements Epic Training Environment Build certification and 3+ years of experience for Application Training role. 3+ years of build and configuration experience for Application Build role. Previous leadership or supervisory role experience. ITIL Foundation certification desired but not required. Work Shift Day Scheduled Weekly Hours 40 Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate‑employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment. #J-18808-Ljbffr