Mortgage Loan Processor

Job Duties and Responsibilities Member Service Provide quality member service to meet the standards set by Mortgage Lending management and the Member Experience team. Assist mortgage loan officers with member communication from initial application through closing to ensure a smooth mortgage process. Communicate with members regarding application status (approval, denial, additional documentation, etc.). Prepare and mail loan documents including approval letters. Communicate with mortgage loan officers, underwriting, and closing about file status and any loan issues or concerns. Processing Duties Process all full documentation loans (purchase and refinance) specializing in Fannie Mae and conventional mortgages. Review, calculate and prepare loan documentation necessary for underwriting (income documents, bank statements, credit reports, employment history, underwriting reports, reserves, cash to close, and federal government exclusionary lists). Maintain an excellent understanding of investor and Virginia Credit Union (VACU) requirements for a variety of loan products, including conventional (traditional and non‑traditional) and government lending. Maintain an understanding of state‑specific loan and closing traditions to ensure loans close on time. For converted pre‑approval loans, prepare files for submission to underwriting and closing to meet secondary market standards or VACU guidelines. Update the mortgage loan origination system on a timely basis. Assist with the preparation and scheduling of residential loan closings. Compliance Comply with Regulations B, C, X and Z regarding the completion, preparation, issuance and delivery of required disclosures (Good Faith Estimate, Truth in Lending, Potential Transfer of Servicing, and Adverse Action forms). Comply with FACT and FDPA (Flood). Ensure data integrity and accuracy of all loans as measured by audit findings from external and internal audit teams. Comply with all published enterprise‑level policies and procedures, including Risk Management policies. Complete all required, ongoing enterprise‑level training (BSA, OFAC, and Information Security). Report all Risk Management Policy violations in accordance with policy. Maintain excellent working relationships with Sales, Processing, Underwriting, and Closing team members. Other Responsibilities Assist with testing the mortgage loan origination system for new product and program releases and updates/upgrades. Assist management in investigating audit exceptions and formulating responses. Assist Post‑Closing in obtaining outstanding documentation for all closed mortgage loans. Contribute toward team and departmental goals. Perform other duties as assigned. Job Qualifications Minimum Education and Experience High School graduate. Prior residential mortgage origination experience (conventional and government) preferred. Prior experience that demonstrates proficiency in processing conventional mortgages, including refinances and purchases. Knowledge, Skills, and Abilities Working knowledge of conventional residential mortgage guidelines, products and terms. Knowledge of government‑related mortgage guidelines preferred. Strong oral and written communication skills combined with the ability to make sound decisions. Ability to work in a deadline‑oriented environment. Strong problem‑solving and excellent organizational skills. Desirable Traits Good problem‑solving, stress management and excellent organizational skills. Detail oriented and a team player. Ability to interpret VACU and FNMA origination policies, products, and an understanding of Rate Lock policy. Computer experience preferred but not required. Physical Requirements Ability to sit for long periods of time. Infrequent lifting or carrying of objects up to 10 pounds. Virginia Credit Union is an Equal Opportunity Employer. #J-18808-Ljbffr Virginia Credit Union