Federal Reserve Financial Services Sr. Configuration Analyst

Company Federal Reserve Bank of Atlanta Federal Reserve Financial Services (FRFS) delivers a suite of payment services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff. The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission. Onsite Work Expectations The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person. Onsite work is an essential function of this position, and you are required to be onsite according to the schedule set by your management. Position Overview This position is responsible for business application configuration, setup, maintenance, testing, analysis and troubleshooting in support of a comprehensive suite of retail and wholesale financial service products, including ACH, Check, and FedNow. Responsibilities The Sr. Systems Configuration Analyst demonstrates advanced understanding of business application systems supporting multiple Federal Reserve’s financial services offerings, the setup of routine to complex processing and accounting relationships for thousands of financial institutions within these systems in order to properly process and settle financial transactions, provides complex operational and technical support, and is a primary resource for troubleshooting or solving complex application and operational problems. Successful execution of duties requires obtaining and authenticating financial institution documentation; impact analysis and manipulation of business applications to establish, close, or merge financial institution accounting and settlement accounts and relationships; engage, educate and consult with financial institution accounting, business systems and technical resources to analyze business application configuration and setup, assess impact and ensure proper financial transaction processing and settlement ; and collaborate and coordinate with various internal (FRS) system groups and partners that support interfacing business application systems. Independent coordination and performance of business application configuration, setup, maintenance, testing, analysis and troubleshooting in various Federal Reserve systems including accounting and settlement agreements, correspondent/respondent relationship agreements, mergers, retired and failed financial institutions for ACH, Check, and FedNow payment services. This involves due diligence, research, accounting and settlement configuration and testing, stakeholder follow‑up, and hosting conference calls to analyze, complete, verify and confirm requested configuration changes. Serves as a primary point of contact for the customer and internal stakeholders, addressing inquiries and providing timely support. May serve as lead on special projects or assignments that require advanced analytical and project management skills and technical acumen. Must meet established service level agreements and quality measures. Responds to Depository Institution (DI) cyber incidents, serving as subject matter expert and executing actions to disable or restore services as necessary, potentially outside normal business hours. Troubleshoots complex issues related to customer setup, researching and documenting issues, evaluating severity, facilitating corrective action, and escalating when necessary. Provides coaching and guidance to less experienced staff, administering cross‑training and developing training materials. Participates in or leads various projects or workgroups to improve initiatives, supporting meeting hosting, agenda creation, presentations, business requirement documentation, compliance procedures, and user acceptance testing. Assists with critical testing activities (Business Continuity, Protracted Outage Industry Testing, Operational Readiness, Contingency, application conversions, etc.), providing phone support during tests and coordinating with stakeholders. Qualifications Education : Bachelor’s Degree. Experience : Five to eight years preferred (Senior Level) Eight or more years (Lead Level) Benefits Comprehensive healthcare options (medical, dental, vision) 401(k) match and a fully funded pension plan Paid vacation and holidays; flexible work environment Generously subsidized public transportation Education assistance program Professional development programs, training and conferences The Federal Reserve Bank of Atlanta is an equal opportunity employer. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. #J-18808-Ljbffr Federal Reserve Bank of Atlanta