District Manager

District Manager

The District Manager, Refreshments is responsible for providing the overall vision, planning, direction, and control for assigned Market Centers, branches, and client locations within a defined geographic district, typically generating $20–$40M+ in annual revenue. This critical leadership role is accountable for the execution of the Refreshments operating model, with a strong emphasis on profitable growth, operational excellence, cost control, and productivity, while developing high-performing teams and consistently delivering financial commitments. Whether overseeing multiple Market Centers, complex client portfolios, or a mix of traditional vending, micro-market, and office coffee service operations, the District Manager's key success measures include Revenue Growth, EBIT, Margin Performance, Consumer Experience, Client Retention and Expansion, Route & Asset Optimization, and Employee Engagement. In this role, frequent travel to Market Centers and client sites across the district, region, and country is expected to ensure strong operational execution, client satisfaction, and leadership presence in the field. This role is an in-person role in Glendale Heights, IL, and remote or hybrid work arrangements are not available.

Compensation: The salary range for this position is $120,000 to $140,000. Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Job Responsibilities:

• Leadership: Establish overall ownership and accountability of operational management and financial performance of multiple accounts and units. Model key leadership behaviors and ensure the highest levels of safety, quality, and service excellence for employees, clients, and consumers. Coach & mentor employees by crafting a shared understanding of what needs to be achieved and how. Reward and recognize employees. Identify and engage top talent and develop team members to their fullest potential within the organization. Plan and lead team management meetings. Ensure compliance with safety and sanitation standards across all operations.
• Client Relationship: Establish and maintain effective rapport with clients and customers to build a mutually beneficial business relationship. Identify client needs and communicate operational progress. Understand contractual obligations and leverage opportunities. Facilitate and support new business and retention activities. Ensure the team completes customer satisfaction surveys in all locations.
• Financial Performance: Build revenue and manage budget with sensitivity to costs and client needs. Ensure the completion and maintenance of the district's P&L statements. Provide oversight and take ownership to deliver client and company financial targets using Aramark systems. Understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins.
• Productivity: Lead managers in implementing and maintaining corporate management agenda for labor and financial initiatives. Ensure value through efficient operations, appropriate cost controls, and profit management. Ensure consistent application of Aramark's operating standards and processes (Operational Excellence) with particular focus on efficiency standards. Understand end-to-end supply chain and procurement process and systems; ensure only authorized suppliers are used.
• Compliance: Ensure managers maintain a safe and healthy environment for clients, customers, and employees. Follow all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and wage and hour.

Qualifications:

• Proven leadership experience, typically acquired over 5-10 years, including P&L responsibility within the hospitality, retail, facilities, direct store delivery or food and beverage industries. (route-related, coffee, vending, or micromarket experience is strongly preferred, but not required)
• Demonstrated leadership skills with a broad knowledge of management practices, business judgement, and client/consumer interaction.
• Confirmed ability to hire, assess, develop, and grow hard-working talent.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Established communication and teamwork skills to work with all levels of the organization, from the front-line associate to leadership.
• Proven success in a repeatable business model, including leading through change and turnaround initiatives.
• A bachelor's degree is generally required to be successful; an advanced degree in business or a related field is preferred.