Leasing Agent

Job Description

Job Description

Schedule: Monday-Friday 9:00am-5:00pm

As a member of our Operations team, the Leasing Operations Agent is a vital component of our community's day-to-day impression on prospective residents. As such, the Leasing Operations Agent is expected to maintain a high level of quality customer service and professionalism. Essential duties and responsibilities include the following but are not necessarily limited to those listed.
Position Responsibilities include:
*Respond to prospect inquires via phone, email and AI handoffs
*Promote communities within the assigned portfolio by visiting local businesses on a weekly basis
*Manage in-site and virtual tours
*Process applications, approvals/denials, and lease execution
Key Skills:
*Sales-oriented with a customer service mindset
*Comfortable with multi-channel communications
*Skilled in building rapport with customers
*Excel at follow-up and organization
*Attention to detail in application screening and approval procedures
*Adaptable to tech enabled workflows (e.g., coordinating with AI tools/CRM)
*Strong written and verbal communication and tech fluency

*Learn property management platform for leasing, lease administration, accounting, service, and turnovers
*Enter resident payments into the property management platform, issue receipts and deposit funds into the property bank account daily.
*Manage all administrative activities to execute court processes for assigned property, including the preparation of case files, notifications and attendance at court hearings.
*Enter tenant and property work orders into the property management platform and track through completion.
*Conduct vacant unit inspections to ensure readiness for the next resident
*Conduct daily exterior inspection and generate work orders for any items found to need attention
*Maintain compliance with applicable Landlord-Tenant Code
*Track preventive maintenance programs
*Track and respond to all calls that are relayed through the after-hours answering service.
*Participate in selection of on-site employees and assist with daily supervision.
*Participate in enforcement of community rules and regulations

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