Employee Benefits Account Manager

About Hub International Hub International Limited ("HUB") is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry‑leading success in mergers and acquisitions. What We Offer You At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer: Competitive salaries and benefits offerings Medical/dental/vision insurance and voluntary insurance options Health Savings Account funding 401(k) matching program Company‑paid Life and Short‑Term Disability Plans Supplemental Life and Long‑Term Disability Options Comprehensive Wellness Program Paid Parental Leave Generous PTO package – Vacation, Holiday, Sick, and Personal Time Off Great work/life balance because that’s important for all of us! Focus on creating a meaningful environment through employee engagement events The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry! Growth potential – HUB is constantly growing and so can your career! A rewarding career that helps local businesses in the community Strong community support and involvement through HUB Gives Summary Hub International’s Employee Benefits Assistant Account Manager (EBAAM) is the second level and customer‑facing service interface for our customers. The position requires a high degree of customer service, problem solving, and communication skills and works under the direction and supervision of the Employee Benefits Service Manager (EBSM). This role supports HUB’s clients and their employees by resolving all service matters and acts as HUB’s liaison with the insurance carriers for all matters relating to the servicing and maintenance of HUB’s client base. Essential Duties and Responsibilities Assist Employee Benefits Account Manager (EBAM) by working with clients and employees to answer questions and resolve their issues. Load and maintain all service activities in BenefitPoint. Assist EBAM in resolving enrollment and termination issues. Act as a liaison with insurance carriers to resolve claim issues, billing issues, and other service matters. Provide members with assistance for appeals and other service matters. Research questions to obtain accurate information related to legislation and benefit laws regarding HIPAA, COBRA, and FMLA. Work with service teams to ensure continuity of workflow and processes between teams and to ensure adequate support, coverage and backup. Share new and unique information with other HUB service team members. Maintain organized filing systems and timely submit all employee paperwork. Perform all other duties and special projects as assigned. Education, Licensing, or Certification Requirements 1+ year(s) of experience in employee benefits, including a strong knowledge of employee benefit plans, ancillary coverages, and current legislation. Highly organized, technical and analytical skills. Ability to operate independently and in a team setting. Client service mentality with active listening skills and ability to effectively communicate with clients, team members, and management. Very comfortable with typical business technology including voice mail, e‑mail, word processing, spreadsheets, and presentation software. Proficient with Microsoft Office products especially Excel, Outlook, and Publisher; comfortable with Adobe Acrobat Standard. Excellent written and verbal communication skills. Education and Licensing Requirements Bachelor’s degree from an accredited university preferred; high school diploma required. Travel negligible. Must be willing to travel within the Carolinas. LA&H license preferred. Must have or be willing to obtain an NC/SC Life and Health Insurance License within 60 days of employment. Required Experience, Travel, and Education Required experience: 1-2 years of relevant experience. Required travel: negligible. Required education: high school or equivalent. Equal Opportunity Employer Hub International Limited is an equal opportunity employer that does not discriminate on the basis of race, ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team at View email address on click.appcast.io. This contact information is for accommodation requests only; do not use it to inquire about the status of applications. #J-18808-Ljbffr