Client Partner Insurance Healthcare

Job Title

Client Relationship & Account Management:

• Manage a large client account and ensure growth in revenue and service adoption.
• Develop new business opportunities within the account to achieve revenue growth targets.
• Serve as the primary point of contact and trusted advisor for client leadership.
• Liaison with clients to understand business needs and analytics requirements.
• Ensure overall customer satisfaction and retention.
• Strategic & Operational Oversight:

• Responsible for overall client relationship management, including escalation handling and stakeholder management.

Own P&L management for the account: -Revenue growth -Margin management -Resource planning and utilization -Business planning and forecasting

• Drive adoption of analytics solutions aligned with client business objectives.
• Delivery & Innovation Oversight:

• Collaborate with analytics delivery teams (onsite/offshore) to ensure project delivery excellence.
• Oversee analytics solutions, dashboards, and insights that impact client decision-making.
• Facilitate workshops and co-creation sessions to identify innovation opportunities.
• Generic Skills:

a. Strong stakeholder management and client engagement skills. b. Excellent communication, presentation, and negotiation abilities. c. Strategic thinker with problem-solving and business acumen. d. Ability to lead cross-functional teams and influence decision-making. e. Collaborative approach with onsite/offshore teams and client teams. f. Ability to identify growth opportunities and achieve business targets Functional Knowledge: a. Strong knowledge of US Healthcare Insurance, business intelligence, and reporting tools (Tableau, Power BI, QlikView). b. Hands-on experience with SQL, Python, R, or similar analytics programming tools. c. Understanding of data governance, data quality, and analytics best practices. d. Knowledge of AI/ML, predictive analytics, and advanced analytics frameworks is a plus. e. Ability to translate analytics insights into business recommendations and growth opportunities.