Front Office Coordinator

The Front Office Coordinator serves as the first point of contact for the Roane County United Way (RCUW), providing a welcoming and professional experience for guests, donors, and community partners. Under the direct supervision of the Executive Director, this role manages incoming calls, greets and assists visitors, supports the creation of marketing materials and social media posts, manages in-kind donations, provides administrative support, and ensures an organized and efficient front office environment. The Front Office Coordinator also plays a key support role in the planning and execution of the Roane County United Way Fair, with hours increasing temporarily in May providing on-site support during the event. Description The following responsibilities reflect the core functions of the role and are considered essential to the position. They are not intended to be an exhaustive list but rather a representation of the key duties required to advance RCUW’s mission. Duties may evolve based on organizational needs and community priorities. Answer, screen, and route incoming calls in a professional and courteous manner. Greet and assist all guests, donors, and volunteers; provide direction, information, and support as needed. Provide compassionate, informed conversations with community members seeking referrals or assistance. Sort and distribute incoming mail; prepare and track outgoing mail and packages. Administrative duties including document creation, copying, scanning, mailing, proofreading, filing, and other clerical duties to support daily office operations. Assist with planning, support, and volunteer coordination for the Roane County United Way Fair, both on-site and off-site. Sorting, documenting, inventorying, and storing in-kind donations, including completing in-kind donation forms. Creating flyers and social media posts for RCUW events/activities. Other duties as assigned by the Executive Director. Requirements Required Skills/ Abilities Strong interpersonal and customer service skills with a friendly, solution-focused attitude. Excellent communication skills in English, both verbal and written. Attention to detail with strong organizational and time management abilities. Ability to manage multiple tasks in a fast-paced environment while meeting deadlines. Professional judgment, reliability, and a team-oriented approach. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams). Ability and willingness to learn new technologies and tools as needed. Comfort interacting with the public, including individuals seeking assistance. Education and Experience High school diploma or equivalent required. Minimum of one (1) year of experience in administrative, front desk, reception, or customer service roles. Strong ability to complete designated tasks efficiently within a shortened workday. Comfortable providing compassionate care and conversations to those seeking assistance. Prior experience working with non-profits or community-based organizations. Experience with social media platforms Experience with Canva or another graphic design platform for creating event and program flyers. #J-18808-Ljbffr