Test Center Administrator

Join to apply for the Test Center Administrator role at Inside Higher Ed 1 day ago Be among the first 25 applicants About Us Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus. Job Title: Test Center Administrator Location: UNG-Dahlonega, GA Regular/Temporary: Regular Full/Part Time: Full‑Time Job ID: 293332 Job Summary The University of North Georgia is accepting applications for a Test Center Administrator on the Dahlonega Campus. The Test Center Administrator (TCA) is responsible for providing comprehensive assistance and direction to the day‑to‑day operation of the Prometric Test Center (PTC) operated at the University of North Georgia (UNG). The TCA reports directly to the Dahlonega Coordinator of Testing. Work hours to include evenings and some Saturdays. Visa Policy Please be advised that any offer of employment is contingent upon your eligibility to work in the United States. The university is aware of recent federal changes that may significantly increase the cost of filing H‑1B visa petitions. As a public institution, the university's ability to cover such costs is subject to budgetary constraints and state funding policies. Therefore, while we remain committed to supporting international faculty hires, we cannot guarantee payment of any newly imposed or increased visa‑related fees. If you have any questions regarding the visa policy, please contact Monica Arrendale at View phone number on click.appcast.io. Responsibilities Direct the daily operation of the Prometric Test Center (PTC) adhering to the standards of operation required by Prometric; respond to all testing related inquiries by Prometric and the UNG Assistant Director and Director of Testing; serve as a primary Prometric TCA with work hours to include extended days, evenings, and Saturdays. Collaborate with UNG IT and Prometric tech support to ensure all technology and computer‑related needs are kept current to prevent any interruption in the delivery of exams; communicate with Prometric District Manager, Territory Operations Manager, and UNG Dahlonega Coordinator of Testing as needed to ensure that the needs of the UNG Prometric Center are met; and maintain an effective working relationship with examinees, professional associates, and colleagues. Maintain a working knowledge of University and Prometric testing programs; maintain certification with testing clients as required; and maintain current knowledge of non‑compete and confidentiality requirements. Provide answers to questions from callers and visitors related to a variety of Prometric tests and testing policies; ensure security of test materials; verify identity of testing candidates; and maintain inventory of test materials and exhibits. Perform other job‑related duties as assigned. Knowledge, Skills & Abilities Knowledge of standard professional proctoring duties and office practices, procedures, systems and equipment. Knowledge of ADA and FERPA guidelines as they relate to individuals served through the UNG Test Center and Prometric Test Center. Working knowledge of most computer office software, including BANNER, Windows, Microsoft Office – Word and Excel. Excellent verbal and written communication skills; excellent customer service and interpersonal skills; outstanding organizational and time‑management skills, excellent problem‑solving skills, and superb phone etiquette. Ability to remain customer friendly and maintain attention to detail in the midst of frequent interruptions; ability to work successfully as part of a team in a high‑demand, fast‑paced, detail‑oriented environment. Ability to learn and apply new technology as needed; maintain confidentiality of candidate test records and personal information. Ability to stay focused and detail‑oriented under intense surveillance. Work performance is monitored & evaluated by external clients/vendors by way of audio and video surveillance and "secret shoppers" posing as testing candidates. Failure to maintain contractual requirements could result in financial loss to the institution or termination of testing client contracts. Maintain a professional demeanor when dealing with customers from varied industries to include academic, corporate, government, financial, healthcare, and information technology. Availability to work extended days, evenings, and weekends. Ability to organize and prioritize work requests to complete tasks in a timely manner with minimal supervision. Ability to evaluate the efficiency and effectiveness of procedures and, when appropriate, recommend and/or implement changes. Ability to complete concurrent or multiple tasks independently and creatively in a timely manner and under pressure of deadlines; work well with people from different racial, cultural and other backgrounds, and possess a strong commitment to the mission of the University. Required Qualifications High School Diploma required. Prometric Test Center Administrator Certification; FBI and IRS clearance for administration of Internal Revenue Service exams. Able to obtain additional TCA certification in the following areas within the first twelve (12) weeks of employment: College Level Examination Program, DANTES Subject Standardized Test program, ETS Standard Testing Network Center, and others as required. Two years of required experience in an office environment or equivalent combination of education and experience. Preferred Qualifications Bachelor's degree preferred. Proposed Salary $18.34–$20.17 per hour. Required Documents to Attach Resume Cover Letter Contact Information for Three Professional References USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at Institutional Values The University of North Georgia, a regional multi‑campus institution and premier senior military college, provides a culture of academic excellence in a student‑focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co‑curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre‑employment drug test. Equal Employment Opportunity The University of North Georgia, a unit of the University System of Georgia, is an affirmative action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans. Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P‑Card). This position will not travel. This position does not require security clearance. Please note: the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires. Background Check Position of Trust Get notified about new Test Administrator jobs in Dahlonega, GA . #J-18808-Ljbffr