Field Support Technician

Job Description

Field Support Technician [3 month Contract-to-Hire]

Location: Milwaukee, Wisconsin

Experience: 1–3 years of IT experience and 5+ years of customer service experience

Job Description

Key Responsibilities

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• Provide audiovisual (AV) and technical support during training sessions.
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• Troubleshoot Windows, Microsoft Office 365, and other IT-related issues.
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• Work with desktop support teams to resolve technical problems.
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• Manage and update IT support tickets.
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• Assist with hardware imaging, deployment, and nationwide distribution.
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• Deliver proactive, professional customer service to end users.
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Required Qualifications

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• 1–3 years of IT experience.
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• 5+ years of customer service experience.
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• High school diploma and relevant technical experience.
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• Familiarity with Windows 11, Office 365, Intune, Azure, Active Directory, and imaging processes.
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• Strong communication, troubleshooting, and customer service skills.
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• Ability to work collaboratively as part of a team.
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Preferred: Relevant IT certifications and a willingness to learn new technologies.