Customer Support l

Customer Support (Non-IT related) USE (Jacksonville, FL) or USW Highlands Ranch, CO We exist to transform our customers and change lives Who We're Looking For: Provide initial support to customers via inbound calls and emails by handling inquiries and troubleshooting basic product-related issues. Gather information to identify and assess nature of problem. Typically refer customers to support portal documentation to recommend solutions. Enter cases for complex issues to functional/technical support analysts. Entry-level support role. Completes routine tasks as directed and under close to moderate supervision. This is not an IT related position. What You'll Do: Respond to customer emails and phone calls Troubleshoot basic issues with customers Log all help desk interactions Redirect complex issues to appropriate resources Identify and elevate situations requiring urgent attention Track and route problems and requests and document resolutions Stay current with system information, changes, and updates Document help desk processes and collaborate to achieve efficiencies Must be able to work the hours of 10 am - 7 pm EST if working in the Jacksonville, FL office location Must be able to work the hours of 8 pm - 5 pm MDT if working in the Highlands Ranch, CO office location What You Bring: Some education in the field or equivalent experience Good oral and written communication skills Ability to learn new things quickly Enjoys interacting with others with a sense of urgency Good judgement when it comes to problem analysis and problem solutions Easy to adapt to changing priorities and situations High attention to detail Tolerates and handles stress of deadlines and demands appropriately Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status). General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. is an Equal Employment Opportunity (EEO) employer. Match 72 % Good match We match every vacancy against your profile and show a fit score - so you instantly know which ones are worth applying to. Sign up and create a resume - it's free. Based on 39 similar vacancies 4076-8320$ /month 4076 $ 25% 5806 $ median 8320 $ 75% The range shows the lower and upper market bands: 25% of vacancies pay below the first value, the median is the typical salary, and 75% marks the upper band. #J-18808-Ljbffr