Technical Product Manager

Role Description

WHAT YOU’LL BE DOING:

• Partner with clinical operations teams (Care Management, Quality, Population Health, Customer Service) to identify, prioritize, and collect requirements for Rose’s use cases.
• Maintain and prioritize use cases, features, and enhancement requests, balancing clinical impact, technical feasibility, and organizational readiness.
• Own the project plan for Rose use cases from requirements through deployment, including timelines, milestones, dependencies, and risk mitigation.
• Ensure timely and clear communication of priorities and activities to leadership and cross-functional partners.
• Analyze performance data to identify trends, surface improvement opportunities, and inform the roadmap.
• Conduct regular call audits to ensure clinical accuracy, HIPAA compliance, appropriate tone, and adherence to approved scripts and conversation flows in partnership with clinical subject matter experts.
• Ensure all use cases comply with applicable healthcare regulations, including HIPAA, CMS, URAC, DiME, and state-specific requirements.
• Facilitate regular program reviews with senior leadership, providing status updates, risk assessments, and strategic recommendations.
• Build strong relationships across the organization to drive adoption and gather continuous feedback.

Qualifications

• Demonstrated ability to prioritize competing initiatives, manage ambiguity, and deliver measurable outcomes in a complex, cross-functional environment.
• Experience standing up a complex product, shepherding it from development to implementation, and maintaining product integrity through its lifecycle.
• Strong analytical skills, with the ability to interpret performance data and translate insights into roadmap decisions.
• Proficient with coding languages like Python and SQL, with the ability to query data, review scripts, and collaborate effectively with data and engineering teams.
• Proven ability to execute in real time when plans go sideways: calm under pressure, quick to adjust, and accountable for outcomes regardless of cause.
• Excellent written and verbal communication skills, including the ability to present trade-offs, risks, and recommendations to senior leadership.
• Bachelor's degree in a relevant field, or equivalent professional experience.

Requirements

• Background that demonstrates iteration as a discipline: refining the same work over multiple cycles (seasons, cohorts, program years, product releases) and treating repetition as a tool for improvement.
• History of applying the qualifications from the previous section in a clinical setting.
• Experience building, deploying, or managing conversational AI, voice AI, or LLM-powered products, ideally in a regulated industry.
• Familiarity with AWS-based development tools and Atlassian-based (Jira and Confluence) productivity tools.
• Working knowledge of healthcare regulations and frameworks, including HIPAA, CMS, and state-level compliance requirements.
• Experience in environments where decisions must be documented and defensible to outside scrutiny: audits, accreditation reviews, peer review, oversight bodies, or board-level reporting.
• Strong understanding of healthcare operations, particularly in areas like care management, quality measurement (HEDIS/Stars), or call center operations.
• Background working closely with data science and ML engineering teams on model performance, evaluation, and iteration.
• Experience with agile delivery frameworks in a healthcare setting.

Benefits

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.