Quality Assurance Analyst

Overview Job Title: Quality Assurance Analyst – Salesforce Location: Remote / Hybrid Type: Contract Start: ASAP Role Overview: Join a growing QA function supporting Salesforce Core, Marketing Cloud, and Data Cloud platforms. As a Quality Assurance Analyst, you will play a key hands-on role in executing and refining QA processes, collaborating closely with cross-functional teams to ensure high-quality delivery of Salesforce solutions. You will contribute to building standardized QA practices while focusing primarily on testing, defect management, and traceability within an Agile environment. Responsibilities QA Execution & Support Perform hands-on testing across unit, integration, regression, and user acceptance levels on Salesforce ecosystems. Develop and execute detailed test cases, manage test cycles, and log/triage defects with clarity and accuracy. Collaborate with developers, product managers, and business users to understand requirements and ensure full test coverage. Maintain traceability matrices linking requirements, user stories, and test results. Support multiple workstreams with ongoing test planning and reporting. QA Process Adherence & Improvement Follow and help refine standardized QA processes for test case management, defect tracking, release gating, and sign-off. Use tools like Jira and Copado for test management and defect tracking, contributing suggestions for process improvements. Assist in maintaining QA documentation including test plans, SOPs, templates, and defect management guides. Test Automation & Tooling Support Participate in the execution of automated tests as part of CI/CD pipelines; collaborate with automation engineers to validate test coverage and results. Provide feedback on QA tooling effectiveness and support integration with DevOps tools as applicable. Qualifications 2+ years of QA experience, preferably with exposure to Salesforce Core, Marketing Cloud, or Data Cloud platforms. Solid understanding of Agile/Scrum QA practices and lifecycle. Hands-on experience with test case creation, execution, defect management, and traceability. Familiarity with tools like Jira, Copado, Git, or equivalent. Basic understanding of test automation principles and CI/CD pipelines (experience is a plus). Strong communication skills and ability to work collaboratively with technical and non-technical stakeholders. Nice to have: Healthcare domain experience or familiarity with healthcare data compliance standards. Experience with Salesforce testing challenges related to dynamic UI and metadata-driven logic. Seniority level Mid-Senior level Employment type Contract Job function Analyst Industries Hospitals and Health Care #J-18808-Ljbffr