Quality Analyst

Title: Quality Analyst Location: Indiana Hours: Monday-Friday 8am-5pm Pay: $19.50 per hour Job Description Responsible for activities involving quality assurance and compliance with all applicable company and regulatory requirements. Adheres to the QMMP (Quality Metric Management Plan). Conducts quality performance audits by evaluating trainee output. Reviews/analyzes data and documentation. Provides analytical reports and makes process improvement recommendations. Implements key process improvement efforts and influences cross-functional efforts. Assists in the development of systematic approaches for assuring high quality services. Provides feedback based on approved process documentation to improve key activities of the organization. Some travel may be required. All other duties as assigned. Completing SPR’s for the Indiana Eligibility Project trainees. Requirements Extensive knowledge of the Indiana Public Assistance Programs (Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Temporary Assistance for Needy Families (TANF) policy and guidelines including IEDSS online help. Experience using IEDSS. Education and Experience (Preferred) Associate degree. Typically requires a minimum of 1 year of Indiana Eligibility Case Processing. Ability to synthesize and analyze complex information. Strong ability to read and interpret written information. Strong oral communication and group presentation skills. Clear and professional written communication. Proficiency in Microsoft Applications (Word, Excel, Outlook). PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law. #J-18808-Ljbffr Professional Management Enterprises (PME)