Customer Support Specialist

Salary Range $70,300.01 - $70,300.01 Salary/year Position Type Full Time Job Shift Any Travel Percentage Up to 25% Category Teen Programs - Youth Development Description The LA Y is the Center for Community Well-Being in Los Angeles, committed to building stronger communities by providing equitable programs and services to empower all. We are focused on fighting food insecurity, providing equity in education, making sure every child has the opportunity to experience the joy of sports, ensuring kids and teens have a safe place to grow, learn and live a healthy lifestyle. The LA Y's health and wellness initiatives offer medical and mental health resources to ensure everyone has access to basic health needs. Our mission is to provide services and resources that contribute to the well-being of our community. The LA Y operates 29 Centers and over 200 program sites across LA County. POSITION SUMMARY The Teen Director of the Los Angeles Metropolitan YMCA will be responsible for the administration of teen programming, including but limited to fiscal management, financial development, program development, program administration, community relations, volunteer leadership and development, strategic and tactical planning, personnel administration and staff development. Implements the policies, procedures, and standards established by the Metropolitan Board of Directors, the Administration, and the YMCA Branch Board of Managers. Serves as a member of the YMCA branch and Metropolitan Los Angeles staff team. ESSENTIAL FUNCTIONS FISCAL MANAGEMENT & CONTROL Develops annual operating budget for specified cost center(s) including, but not limited to the following program/administrative areas: Get Summer, Model Legislature and Court, Model United Nations, Teen Nights, Counselor in Training, Social Responsibility and community service, and other Teen Programs. Manages the above budget to achieve monthly, quarterly, and annual budgets. Maintains, and is thoroughly conversant with, systems of financial control, including monthly variance reports, forecasting, revenue/expense monitoring, inventory control, and the like. Makes recommendations concerning the pricing of Teen programs. Operates the specified budget at all times within the directives, policies, and guidelines contained in the Association Accounting Manual and in current memorandums from Metropolitan; meets all reporting deadlines. Secures sufficient income annually to balance the operating budget and provide agreed upon levels of program service. Responsible for actively seeking out new sources of income revenue through aggressive program development and promotional activities. PROGRAM DEVELOPMENT & MARKETING Be an active participant in Association Safety Program, trainings, and meetings. Responsible for overall growth and evaluation of the department. Responsible for special program thrusts and innovative experimental program efforts. Responsible for the programs special events and services, i.e. Bill Hearing Nights, fundraiser activities, VIP Day's, etc. Responsible for membership retention in Teen programs. Responsible for implementation, and leadership of the Developmental Asset program with staff. Immediately handles complaints and requests by directly responding in person, by phone, or letter form and posting responses, or directs them to the proper channels when necessary. Develops and executes marketing plans for Teen programs and identifies key efforts and materials. Builds relationships with local schools and other organizations in order to collaborate for events, promotion, activities, volunteers, etc. Responsible for Teen Program point of contact process, program date information and member service training to ensure high standards. Responsible for formal evaluation process of Teen programs and staff as well as ongoing evaluation process. Must be accessible for members and parents, event coverage, and community events. Responsible for the Teen program planning effort including: Statistical tracking and analysis of current programs. Trend analysis Ensures that all Teen volunteers are trained in: Program standards and operating procedures for appropriate level of programs, including all safety information Member satisfaction and member involvement HUMAN RESOURCE MANAGEMENT Recruits, trains, and supervises, and appraises all Teen program staff/volunteers. Assists all staff to identify and meet developmental needs. Fills Teen program volunteer vacancies in accordance with established Association policies and guidelines. Ensures working order of entire Teen Department, coordinating staff and volunteer/parent schedules. Responsible for staff meetings and one on one conferences on a regular basis with all staff supervised, using job descriptions and performance standard procedures to accomplish maximum attainment of branch goals and objectives. Maintains high staff morale and low staff turnover. Be an active role model for staff/volunteers utilizing the YMCA's Code of Conduct and other Metropolitan guidelines. Responsible for In-service Training for all staff/volunteers supervised. VOLUNTEER, BOARD, & MEMBER INVOLVEMENT Gives leadership to volunteer development with particular emphasis to volunteer/staff team work. Develops and leads working Teen Program Committees, recruits committee members and chairpersons, creates charts of work, builds agendas, and follows agreed upon best practices. Work with front line staff, act as a role model for proper member involvement techniques that perpetuate level of commitment and "buy in" to YMCA programs, volunteerism, and campaigner/donor. Consults and advises in the selection of board members, committee chairs, and committee members. Follows agreed upon best practices for all work with board, committees, and task forces. Recruits, trains, evaluates, and supervises Teen Program department volunteers and parents. FINANCIAL DEVELOPMENT Responsible for securing sufficient revenue to provide services consistent with established campaign goals. Assist with the annual support campaign; organizes and coaches a division from Teen programs to successful attainment of division goal of the campaign. Provide staff leadership to all Teen project funding, grant funding, special gifts solicitation, benefits, and fundraising events. Serves as one of the branch's representatives in the community; participates in selected community organizations and activities. BRANCH ADMINISTRATION Responsible for safe implementation of by-laws, policies, goals, and priorities, standards and procedures developed by the Metropolitan Board of Directors, the Branch Board of Managers, and the staff team. Responsible for the branch facility and off-site facility (i.e. field trips, camps) Teen Programs; their safe use, maintenance and systems operation for maximum safety, efficiency, and effectiveness. Responsible for the public relations of branch Teen Programs including internal (staff/members) and external (non-members) communication through membership newsletters, brochures, news releases, and other seasonal promotional efforts. Represents the YMCA through membership in selected community organizations and through attendance at key YMCA and community events. Develops, updates quarterly/annually, and manages the Teen Programs Risk Management Plan; administers the incident/accident claims process in accordance with established Metropolitan/Branch procedures. Works with the Branch and front desk staff to ensure proper registration, fee collection, and staff roster preparation for Teen Programs. PLANNING AND SAFETY Makes necessary recommendations to Senior Staff on facility development, planning, maintenance, and staff/member safety policy and orientations. Provides specific leadership to the development of volunteer/staff involvement in the Teen programs operating plan, overseeing its safe working function. Provides specific leadership to the development and to volunteer/staff involvement in the branch strategic planning process and entire future planning process. Monitors and understands the significant demographic, political, economic, and governmental trends affecting the ever-changing YMCA branch service area. Serves as a member of the Branch Safety Committee, adhering to all government, OSHA, Association, and Branch safety standards, requirements, and policies and managing the Safety and Risk Management Program. #J-18808-Ljbffr