Customer Services Representative

Job Description

Job Description

GRM Information Management Services LLC

Customer Service Representative

GRM Information Management Services, a leader in the Document Management Industry is currently looking for an experienced Customer Service Representative to join our team at our Capitol Heights, Maryland office.

Job Description:

• Handle incoming phone calls and email requests at the Customer Service desk.
• Generate and track daily work orders via Inventory Management System
• Schedule and coordinate customer pickups and deliveries.
• Respond to client questions or concerns
• Interact with Dispatch and Account Management to ensure customer satisfaction.
• Hours (M-F) 9:00 am -6:00 pm

Required Skills:

• Data entry and order processing experience
• Ability to handle heavy phones in a fast-paced environment; active listening and conflict resolution
• Positive attitude, friendly disposition
• Must possess excellent verbal/written communication and interpersonal skills
• Ability to work as both part of a team and independently
• Ability to multi task several processes simultaneously
• Well organized and detail oriented
• Intermediate computer skills (Email, Excel, etc.).

GRM does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided on the basis of qualifications, merit, and business need.