Valet Supervisor
Mystic Lake Casino Hotel
Valet Supervisor
Ensures excellent guest service by supervising the valet for our guests and shuttle bus for not only external but internal team members for the enterprise and Community business properties. Ensures effective guest service, handles/resolves guest issues and concerns, and is responsible for the protection of up to 1,000 guest vehicles. Drives shuttle buses and parks cars as needed.
Job Duties: Supervises shuttle services, ensuring shuttles are operated in an organized, efficient and safe manner to expedite transportation of internal and external guests throughout the enterprise and Community properties. Assigns shift routes accordingly. Driving is an essential function of this job. Supervises valet staff, monitors driving habits, and ensures that performance requirements are satisfied. Monitors for unsafe conditions and reports findings to appropriate personnel. Schedules team members based on forecasted business needs. Trains and develops team members. Recommends and participates in team member reviews and recommends disciplinary actions. Completes team member scorecards. Conducts routine inspections of shuttle buses. Assists shuttle drivers with washing buses. Monitor shuttle buses for problems and facilitate regular bio-diesel runs. Assist with traffic control as needed. Maintains traffic flow and organization in valet staging and parking areas. Assists Transportation Services Assistant Manager in training drivers. Completes daily shift reports, attendance, performance reports, accident, damage, and injury reports.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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