Service Coordinator

Service CoordinatorTech24Location: 109 Means Dr Nicholasville, KY 40356Compensation Range: $25-$30 per hour* This is a fully on-site position. Candidates must be able to work from our Nicholasville office during scheduled business hours*Why Join Tech24?At Tech24, we invest in our technicians so you can focus on what you do best. Here's what you can expect when you join our team:Work-Life Balance – Generous paid time off, paid holidays, and your birthday offComprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)Company-Paid Protection – Long-term disability and basic life insurance at no cost to youComprehensive Training Opportunities– Advance your skills through manufacturer certified programs, company training, or a blend of both.Retirement Planning Made Easy – 401(k) with company match and immediate vestingEmployee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resourcesAbout the CenterTech24 in Kentucky is proudly operated by former technicians with a heavy emphasis on quality of life for our technicians, employees, and doing the right thing for our customers. We're seeking candidates with experience dispatching reactive service technicians.About the RoleThe Service Coordinator (Dispatcher) at Tech24 ensures efficient daily operations by scheduling and dispatching service technicians, prioritizing reactive service calls, and coordinating return visits. This role requires strong attention to detail, organization, and the ability to manage multiple tasks in a fast-paced environment. You'll serve as a key point of contact between technicians, customers, and internal teams—providing clear updates, maintaining accurate records, and supporting timesheet and invoice review to ensure timely, high-quality service delivery.Required Qualifications:High school diploma or GED requiredMinimum 2 years of experience in customer service, dispatching, project management, or a related fieldProficient computer and data entry skillsHighly organized and detail-orientedKnowledge of service areas and route optimization skillsAdvanced customer service skillsStrong multitasking abilityDesired Qualifications:Working knowledge of the HVAC industryAdvanced proficiency in Microsoft Office SuiteStrong problem-solving and decision-making abilitiesTeam-oriented with the ability to collaborate cross-functionallyAbility to adapt quickly in a reactive, ever-changing service environmentKey Responsibilities:Dispatch service technicians to assigned service callsSchedule and coordinate daily service appointmentsMaintain dispatch schedules in Global Edge and Excel dispatch boardDebrief technicians following service calls and update service detailsForecast workload 2–3 days in advance to support resource planningFollow up on open service calls and customer return visitsConfirm upcoming appointments with customers and provide status updatesMaintain accurate customer records and service database entriesMonitor and respond to incoming calls, emails, and after-hours messagesCoordinate with technicians and warehouse teams on parts availability and job readinessManage service quote logs and customer portalsEnsure calls are properly routed to on-call techniciansSupport additional administrative and operational duties as neededTech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.