Administrative Assistant / Data Entry / Social Media Assistant

NEW HOPE C.O.R.P.S., INC.

JOB DESCRIPTION

Position Title: Administrative Assistant / Data Entry & Social Media Assistant Reports To: Karla Urbina Position Summary The Administrative Assistant / Data Entry & Social Media Assistant provides administrative and data-entry support to New Hope C.O.R.P.S. and assists the Development Director with the agency's social media activities. The position is responsible for entering and maintaining accurate information in the Thriving Mind CARISK system and other agency databases, assisting with general administrative duties, maintaining organized records, and supporting the preparation and posting of agency-approved social media content. The position requires strong attention to detail, organization, confidentiality, computer proficiency, and the ability to manage multiple responsibilities while maintaining accurate and timely documentation. Essential Duties and Responsibilities Data Entry and CARISK Enter required client, program, service, demographic, outcome, and other applicable information into the Thriving Mind CARISK system accurately and within required timeframes. Review information for completeness and accuracy before and after data entry. Update and correct information in CARISK as needed and as authorized. Assist with monitoring data-entry requirements and identifying missing, incomplete, or inconsistent information. Communicate with appropriate staff when additional information or clarification is needed to complete required entries. Assist with the preparation and maintenance of reports, spreadsheets, tracking logs, and other data as assigned. Follow agency, funder, and confidentiality requirements when accessing, entering, maintaining, or transmitting information. Administrative Support Provide general administrative and clerical support to agency leadership and assigned departments. Assist with preparing correspondence, forms, spreadsheets, reports, meeting materials, and other documents. Organize, scan, copy, file, and maintain electronic and paper records as assigned. Assist with telephone calls, emails, scheduling, and other routine office responsibilities as needed. Maintain organized administrative records and assist with tracking deadlines and required documentation. Support preparation for audits, monitoring visits, accreditation surveys, and other administrative reviews as requested. Assist with special projects and other administrative duties as assigned. Social Media and Development Support Assist the Development Director with preparing, scheduling, and posting agency-approved content on New Hope C.O.R.P.S.' social media platforms. Assist with developing posts highlighting agency programs, services, events, community activities, accomplishments, fundraising initiatives, and other approved information. Assist with gathering appropriate photographs, graphics, program information, and other materials for social media content. Help maintain a consistent and professional agency presence across social media platforms. Ensure that all social media content is reviewed and approved as required before publication. Protect the privacy and confidentiality of persons served and staff and ensure that photographs, names, stories, or other identifying information are not posted without appropriate authorization and consent. Assist the Development Director with other outreach, communications, fundraising, and community-awareness activities as assigned. Confidentiality and Compliance The employee must maintain strict confidentiality regarding persons served, employees, donors, and organizational information and comply with HIPAA, agency confidentiality policies, applicable funder requirements, and New Hope C.O.R.P.S. policies and procedures. Access to CARISK and other information systems must be used only for authorized job-related purposes. Login credentials may not be shared, and confidential information may not be disclosed or posted on social media or other public platforms without proper authorization. Knowledge, Skills, and Abilities Strong organizational and time-management skills. Excellent attention to detail and accuracy. Ability to perform data entry accurately and efficiently. Basic proficiency with computers, email, Microsoft Office, spreadsheets, and web-based information systems. Ability to learn and effectively use the Thriving Mind CARISK system and other agency software. Familiarity with major social media platforms. Good written and verbal communication skills. Ability to handle confidential and sensitive information appropriately. Ability to prioritize assignments and meet established deadlines. Ability to work independently while also collaborating effectively with staff and supervisors. Professional, dependable, and respectful approach when interacting with staff, persons served, community partners, and the public. Minimum Qualifications High school diploma or equivalent required. Previous administrative, clerical, office, or data-entry experience preferred. Experience with electronic databases or web-based data-entry systems preferred. Experience with social media platforms and basic content creation preferred. Ability and willingness to complete required agency training. Must meet all applicable background screening and other employment requirements established by New Hope C.O.R.P.S. and its funding or regulatory agencies. Performance Expectations The Administrative Assistant / Data Entry & Social Media Assistant is expected to: Maintain accurate, complete, and timely data entry. Protect confidential and sensitive information at all times. Complete assigned administrative responsibilities within established deadlines. Maintain organized and accurate records. Demonstrate professionalism, dependability, and effective communication. Follow agency policies and supervisory direction. Ensure that social media activities reflect New Hope C.O.R.P.S.' mission and professional standards and are appropriately authorized before publication. Other Duties This job description is intended to describe the general nature and level of work performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. The employee may be assigned additional duties consistent with the needs of New Hope C.O.R.P.S., Inc. #J-18808-Ljbffr New Hope Corps