Head of Customer Experience & Order Operations
Follett Content Solutions
Follett Content Solutions in McHenry, IL, is seeking a Senior Manager – Customer Experience to lead a broad customer operations organization spanning frontline service and order entry/account maintenance. You will directly manage multiple team leaders and be accountable for performance, culture, and development across the functions. The role requires 8–10 years in customer operations with a proven track record of improving CSAT, retention, and operational efficiency, plus strong strategic #J-18808-Ljbffr Follett Content Solutions
Vacancy posted 3 days ago
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$115k - $130k
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Mchenry, IL1 day ago
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