Customer Service Lead
APEC Water Systems
Customer Service Lead
The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent, high-quality customer experience while driving operational excellence, team performance, issue resolution, and continuous improvement. The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and trust.
Responsibilities:
- Customer Experience & Service Execution Support execution of customer service standards across all customer touchpoints. Monitor customer feedback, complaints, and service trends and escalate recurring issues. Help identify opportunities to reduce customer friction and improve satisfaction and retention. Promote a customer-first mindset across daily operations.
- Operations & Performance Monitor service queues, response times, resolution times, backlog, and escalations. Support quality assurance efforts and service-level performance. Analyze service metrics and trends to identify opportunities for improved performance. Assist in resolving complex customer issues and escalations.
- Team Coaching & Development Provide day-to-day guidance, coaching, and support to customer service representatives. Assist with onboarding, training, and knowledge-sharing activities. Reinforce performance expectations, accountability, and service excellence. Foster a positive, collaborative, and customer-focused team culture.
- Process Improvement & Systems Support Identify workflow inefficiencies and recommend process improvements. Support adoption and optimization of customer service platforms, CRM tools, and knowledge management systems. Partner with leadership to improve reporting, documentation, and operational visibility. Help drive initiatives that improve productivity, consistency, and customer outcomes.
- Cross-Functional Partnership Collaborate with Operations, Supply Chain, Marketing, Sales, Product, and IT teams to resolve customer-impacting issues. Share customer insights and service trends to support business improvement efforts. Support implementation of initiatives that enhance the overall customer experience.
Qualifications:
4–6+ years of customer service, customer experience, ecommerce, or contact center experience. Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred. Strong experience with CRM and customer service platforms. Demonstrated ability to manage escalations, prioritize competing demands, and drive issue resolution. Strong communication, coaching, problem-solving, and organizational skills. Bachelor's degree preferred or equivalent work experience.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Lead in Rosemont, IL vacancy
$110k - $130k
...Job Description Job Description Description: The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent,...SuggestedFull timeWork experience placementAdvanced Purification Engineering Corpor
Des Plaines, IL28 days ago- ...Job Description Job Description Summary of Position: The Customer Service Associate Lead plays a pivotal role in advancing the organization’s mission to deliver exceptional service to both customers and drivers. This position entails leading the customer service...SuggestedWork at officeNight shift
Fortune International, LLC
Bensenville, IL22 days ago - ...OverviewThe Travel & Expense Supervisor leads the administration, optimization, and continuous... ...stakeholders across Finance, Shared Services, Procurement, HR, and business... ...and best practice guidance to internal customers.• Oversee internal company Connect Pages...SuggestedFull timeWork at office
$115k - $135k
...pay range $115,000.00/yr - $135,000.00/yr Job Title: Director, Customer Service Division: Consumer Product, PurePlay (APEC) Location: Hybrid –... ...Marketing Description: The Director of Customer Service will lead and elevate the Customer Care function for our multi‑brand eCommerce...SuggestedFull timeCulligan International
Rosemont, IL3 days ago- ...handling administrative tasks, and supporting both new and existing customers to help them run their businesses efficiently. You will coordinate front-desk activities, assist with onboarding, manage inquiries, and ensure services are billed accurately. #J-18808-Ljbffr...Suggested
Regus Management Group, LLC
Niles, IL11 hours ago $70k - $75k
...Community Management industry, with locations across the map. We service condo, townhome, and homeowner associations, and oversee all... ...under management - oversee the execution of the plan. Respond to customer inquiries and issues with the assistance of our support staff....Temporary workFor contractorsWork at officeAfternoon shiftWestward360, Inc.
Des Plaines, IL1 day ago- ...Job Description: The Customer Care Manager (CCM) is responsible for providing quality and efficient service to customers & clients through the daily management of a team of Customer... .... Review GLSA calls to dispute incorrect leads and control spend. Resolve client concerns...Full timeWork at officeWork from homeAfternoon shift
Heartland Home
Des Plaines, IL1 day ago $55k - $60k
...Customer Service Coordinator Salary Range $55,000.00 - $60,000.00 Salary Job Summary The Customer Service Coordinator will provide customer service duties and order transactional efforts for the organization. The Customer Service Coordinator will act as the first...For contractorsWork experience placementWork at officeImmediate startLeahy-IFP
Glenview, IL3 days ago$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
Niles, IL11 hours ago$19 per hour
...Customer Service Representative Join the Fields Auto Group Family! Love making people smile? At Fields Jeep in Glenview, we don't just sell and service cars; we build relationships. We believe our employees are our greatest asset, and we treat them with the respect and...Hourly payFull timeWork at officeFields Auto Group
Glenview, IL4 days ago$18 per hour
...Customer Service Coordinator C. Cretors and Company, based in Wood Dale, IL is offering an entry level position for a Customer Service Coordinator. C. Cretors and Company has been in business since 1885 and is world-known manufacturer of equipment for the snack food industry...Hourly payPart timeFlexible hoursC Cretors & CO
Wood Dale, IL3 days ago$18 per hour
...locations; spending time both inside and outside We assess customer storage needs and make suggestions, including selling packing and... ...: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast...Hourly payFull timeWeekend workPublic Storage
Des Plaines, IL8 days ago$23.85 - $47.25 per hour
...by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of... ...and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family... ...perform work as required. Initiates service work orders, sets appointments with subcontractors...Hourly payWork experience placementFor subcontractorM/I Homes
Arlington Heights, IL22 days ago- ...Area Customer Service Coordinator Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and...Work experience placementWork at officeWorldwideFlexible hoursShift work
Ricoh USA, Inc.
Elk Grove Village, IL11 hours ago - Job DescriptionRelaDyne is the nation’s leading automotive, industrial, and commercial lubricants... ...and a trusted partner for reliability services. We’re more than just a distributor — we... ...looking for a motivated and organized Customer Service Supervisor who thrives in a fast...Work at office
$78k
...Identifies, investigates, and recommends new paths for programming/services to address emerging adolescent, teen, and community needs. Keeps... ..., and timekeeping Monitor and manage the daily workflow of the Lead, coach, mentor and instruct Response staff by providing ongoing...Full timeWork at officeJewish Child & Family Services
Skokie, IL4 days ago$16 - $16.5 per hour
...family—a Fortune 100 company and the world's leading off-price retailer. Opportunity: Grow... ...Responsible for promoting an excellent customer experience. Oversees a team of... ...store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads...Hourly payTemporary workLocal areaHome officeFlexible hoursNight shiftTJX
Palatine, IL2 hours ago- ...their clients, handling renewals, coverage reviews, and ongoing service needs while building strong, long‑term relationships. TrueNorth... ...Word, Excel, Outlook, and basic PowerPoint functions. Prior customer service experience required. Skills: Strong...Full timeWork at officeLocal areaFlexible hours
$160k - $210k
...are seeking a dynamic Traveling Project Director to oversee and lead high-profile mission-critical construction projects across the... ...communication bridge between team members, clients, and executives. Customer Relationship Management – Cultivate long-lasting relationships...Temporary workFlexible hours- ...multilingual agency excels at personalized service—offering policies in English, Spanish,... ..., and genuine care, supported by glowing customer feedback and high ratings. Position Overview... ...We're seeking an Office Manager to lead day-to-day operations and support Mae’s...For contractorsWork at officeLocal areaWeekend work
Mae Trongkamsataya - State Farm Agent
Morton Grove, IL12 days ago - ...advancement Training & development Are you a customer-focused professional with a passion for providing exceptional service? State Farm is delighted to present an... .... About State Farm: State Farm is a leading insurance and financial services company committed...Work at office
Colin Fane - State Farm Agent
Oak Park, IL13 days ago - ...Description Job Description Benefits: ~ Health insurance ~ Paid time off ~401(k) matching Administrative Assistant / Customer Service Coordinator Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Supportive, Team-...Work at office
-
Elk Grove Village, ILa month ago $65k
...Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role Overview: As...Full timeFlexible hoursEverett and Associates
Franklin Park, IL1 day ago$55k - $65k
...Customer Support & Administrative Coordinator – Elk Grove Village, IL $55,000 to $65,000/Annually Plus Benefits For over 30 years, we... ...waters with confidence. We are currently expanding our Customer Service Department and are seeking a Customer Support & Administrative...Work at officeCorporate Resources
Elk Grove Village, IL2 days ago$25 - $35 per hour
...internal equity. Key Responsibilities: Ensure compliance with DOT standards, including driver qualification files, hours-of-service regulations, and vehicle inspections. Assist with insurance procurement by gathering exposure data, preparing renewal...Hourly payWork at officeLocal areaVisterra Landscape Group
Rosemont, IL11 hours ago$16 - $24 per hour
...unwavering strength and stability. We are the future of beauty services. Be part of the transformation. GENERAL SUMMARY & SCOPE... ...products, and service Ability to build and maintain strong customer relationships Strong communication skills Ability to...Full timePart timeWork experience placementWork at officeLocal areaFlexible hoursShift workAfternoon shiftUlta Beauty
Harwood Heights, IL3 days ago$30.3 - $42.8 per hour
...in endless pursuit of solutions for our customers. Together, we champion the strength of our... ...journey. Overview The Customer Experience Lead is responsible for assisting in answering... ...ideal candidate has excellent customer service skills and can work in a high pressure, fast...Local areaWorldwideFlexible hours$22.5 per hour
...businesses in the area. We don\'t just fill positions; we solve problems, drive growth, and cultivate long-term partnerships. We offer customized solutions for direct-to-hire, contract-to-hire, and contract placements, ensuring that all candidates are thoroughly vetted and...Weekly payContract workLocal areaMonday to FridayMidway Staffing
Des Plaines, IL11 hours ago- ...Plaines, IL. This role involves scheduling appointments, addressing customer concerns, and maintaining accounts. Ideal candidates will have excellent communication skills and one year of customer service experience. We offer competitive benefits including medical, dental...
Feldco
Des Plaines, IL4 days ago $22.5 per hour
Location: Des Plaines , IL Job Id: 792 # of Openings: 1 Reports To: Branch Manager Location: Des Plaines, IL (on-site) Schedule: Monday–Friday, 8 AM–5 PM, with Saturdays as needed Compensation: $22.50/hour + bonus + overtime, paid weekly This is the job for people who ...Weekly payLocal areaImmediate startSleeping nightsMonday to FridayShift workDay shiftMidway Staffing
Des Plaines, IL4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Lead. Be the first to apply!
Related searches
- customer satisfaction Rosemont, IL
- customer Rosemont, IL
- customer marketing Rosemont, IL
- non customer service Rosemont, IL
- remote customer service chat Rosemont, IL
- remote customer support Rosemont, IL
- customer support Rosemont, IL
- work at home online customer service Rosemont, IL
- remote customer service Rosemont, IL
- customer service supervisor Rosemont, IL